Triple Whale · 3 days ago
Solutions Architect
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $150K/yr
5+ years expTriple Whale is the source of truth for eCommerce brands, centralizing the analytics stack for better decision-making. As a Solutions Architect, you will lead technical onboarding for complex customers, optimize data flows, and drive technical success with a focus on seamless integrations and customer collaboration.
AppsData IntegrationData VisualizationE-CommerceInternet
Responsibilities
Lead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server-side data flows
Collaborate with the customer's dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact
Develop implementation plans, surface best practices, and assist with light scripting (e.g., Python, SQL, API) to support custom use cases
Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations
Participate in escalations requiring deep technical investigation — using debugging tools (e.g., Postman, DevTools, logs) to identify and resolve issues
Partner cross-functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation
Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations
Contribute to internal documentation, tooling, and enablement that helps the CS org become more self-sufficient over time
Qualification
Required
5+ years in solutions/implementation engineering with strong customer-facing experience
Hands-on expertise with RESTful APIs, SQL, JavaScript (tracking/pixels), and light backend scripting (Python/Node)
Proven ability to troubleshoot integrations end-to-end — webhooks, pixels, API auth, and data flows — using tools like Postman, cURL, and DevTools
Strong communicator who can translate complex technical topics for both dev and non-technical audiences
Familiarity with ecommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals
Track record of partnering with CS teams, gathering customer feedback, and managing multiple implementations simultaneously
Company
Triple Whale
Triple Whale is the eCommerce operating system for Shopify brands.
51-200 employees
H1B Sponsorship
Triple Whale has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$52.7MKey Investors
NFXElephant
2023-02-02Series B· $25M
2022-03-24Seed· $3.7M
2022-03-11Series A· $24M
Leadership Team
AJ Orbach
Co-Founder
Ivan Chernykh
Co-Founder / Chief Technology Officer
Recent News
Destination CRM
2025-11-15
Company data provided by crunchbase