Chase · 1 month ago
Product Delivery Manager - Service Product
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Senior Level
5+ years expChase is seeking a Product Delivery Manager to shape the future of product delivery. In this role, you will lead the delivery of products and solutions supporting Consumer & Community Banking Operations, collaborating with various teams to drive efficiencies and enhance customer experiences.
BankingFinancial Services
No H1B
Responsibilities
Lead end-to-end product delivery processes, including intake, dependency management, release management, operationalization, and performance reporting
Drive change management activities and ensure adherence to risk, controls, compliance, and regulatory requirements
Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement
Collaborate with cross-functional teams and build strong partnerships with executive leadership to facilitate decisions and alignment
Develop a deep understanding of operations user base and their access, entitlement, and restriction requirements
Utilize project and product management tools (Jira, Advanced Roadmaps, Jira Align, Monday) to plan, execute, and track progress
Serve as the central point of contact for Service Product access needs across Operations teams
Prepare and deliver high-quality presentations to communicate program status, challenges, and strategies
Support objectives and key results (OKR) planning, tracking, and reporting on key performance indicators (KPIs)
Analyze portfolio project data and controls, ensuring data quality and integration with relevant tools
Contribute to long-term strategy by developing frameworks and conducting delivery analysis
Qualification
Required
Minimum five years of experience in product delivery or a relevant domain area
Proven ability to execute operational management and change readiness activities
Strong understanding of delivery processes and continuous improvement initiatives
Experience in product or platform-wide release management and deployment strategies
Ability to analyze portfolio project data and controls, ensuring data quality and integration
Excellent presentation skills for cross-functional and executive audiences
Strong project management skills with proficiency in Jira, Advanced Roadmaps, Jira Align, and Monday
Outstanding communication, interpersonal, and stakeholder management skills
High level of personal initiative, strong work ethic, and ability to manage multiple tasks simultaneously
Bachelor's degree in a relevant field or equivalent work experience
Preferred
Proficient knowledge of the product development life cycle, design, and data analytics
Understanding of operations user base and their access, entitlement, and restriction requirements
Experience in dependency management and release management processes
PMP, CSM, or similar certification
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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