Engagement Manager - Implementation jobs in United States
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Jumpmind · 2 months ago

Engagement Manager - Implementation

positionColumbus, OH, US
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

Jumpmind is an exciting, growing information technology company looking for an Engagement Manager - Implementation who is passionate about solving difficult problems with creative software solutions. This role is vital for implementing retail software for new customers and ongoing feature development for existing customers, influencing the roadmap for Jumpmind Commerce.

Software

Responsibilities

Serve as primary customer contact throughout the implementation lifecycle
Lead project planning, timelines, scope, and risk management
Facilitate requirements gathering, solution design, testing, and go-live activities
Coordinate across internal teams (product, engineering, support) to ensure delivery readiness
Drive customer communication, status reporting, and executive updates
Support change management, training, and user adoption efforts
Document decisions, track KPIs, and ensure a clean handoff to support and success teams
Build and maintain strong, long-term relationships with retail clients through excellent communication and service

Qualification

Stakeholder managementEnterprise software deploymentProject managementAgile developmentRetail technology workflowsProject management toolsPOS hardware familiarityCommunication skillsProblem-solving skillsSelf-starterTeamwork

Required

Bachelor's degree in Computer Science or related field
3–5+ years in implementation, project management, consulting, or customer success
Strong communication and stakeholder management skills
Experience with enterprise software deployments or integration projects
Familiarity with project management methodologies and tools
Strong problem-solving and communication skills
Self-starter with the ability to learn quickly and work independently or as part of a team

Preferred

Experience working directly with clients/customers in an agile development environment
Familiarity with POS hardware & architecture
Understanding of retail technology workflows (Customer Engagement, Omni Channel, Inventory Management, etc)

Company

Jumpmind

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JumpMind is an open source software company specializing in data replication and software packages for the enterprise.
dateFounded in 2009
location
Columbus, Ohio, USA
people-size51-200 employees
web-link
http://www.jumpmind.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-09-15Acquired

Leadership Team

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Joe Corbin
President and CEO
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Blake Sipek
Chief Financial Officer
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Recent News

Destination CRM
Jumpmind Launches CX Connect
2026-01-16
Business Wire
DTLR Brings New Point of Service Online to 200 Additional Stores in 24 Hours, With the Ease and Speed-to-Value of Jumpmind Commerce
2026-01-15
SalesTech Star
Jumpmind Names New Chief Financial Officer and Chief Information Security Officer
2026-01-07
Company data provided by crunchbase