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BlueScope North America · 2 days ago

Workplace Technology Services Manager

Kansas City, MO

Full-time

Hybrid

Mid, Senior Level

4+ years exp

BlueScope North America is a leading manufacturer of building solutions with a commitment to quality and innovation. The Workplace Technology Services Manager is responsible for the creation, delivery, and support of digital workplace and collaboration solutions, focusing on strategic execution and operational excellence across North America.

Consumer Goods

Responsibilities

Define and execute a vision for modern end user services, aligned with enterprise goals and regional needs

Lead the design and implementation of scalable, secure, and innovative solutions for endpoint management, software packaging, and collaboration technologies

Oversee the full lifecycle of digital workplace tools and collaboration platforms, ensuring high availability, security, and end user satisfaction

Build, lead and mentor a high-performing team of client engineers and end user support personnel across North America. Foster a culture of accountability, performance and continuous improvement

Drive initiatives from concept to completion, including change management, stakeholder engagement, and performance tracking

Partner with Infrastructure, Networking, Cybersecurity, business IT teams and other areas of the business to ensure seamless integration and alignment with business goals and objectives

Drive ITIL-based best practices within the team for incident, asset, and lifecycle management; continuously improve upon service desk and deskside operations. Develop a strong metrics based mindset within the team

Manage the budget for the End User and Collaboration Services team make recommendations for future budget forecasting and planning needs

Qualification

Microsoft platformsEndpoint managementCollaboration servicesPeople managementProject managementStrategic orientationChange managementCollaborative partner

Required

Bachelor's degree in Technology, Computer Science, or a related field

4+ years of experience in end user services and collaboration services

4+ years of hands-on experience with Microsoft platforms, particularly in endpoint management and M365 support

3+ years of direct people management experience, leading cross-functional IT support teams

Experience in building out and supporting IT services and end user operations

Demonstrated ability to coordinate with compliance, legal, and cybersecurity stakeholders to ensure operational practices align with regulatory obligations and audit readiness