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3 Day Blinds · 3 days ago

Local Market Manager - GA, Atlanta

Atlanta, GA

Full-time

Onsite

Mid Level

$65K/yr - $80K/yr

3+ years exp

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. The Local Market Manager will support new Design Consultants through coaching and development, ensuring their success in the field while also providing ongoing support to veteran consultants.

ConsultingInterior DesignRetail

Hiring Manager

Monica S.

Responsibilities

Provide support to new DCs on ride-alongs 5 days a week for first 3- 4 weeks of selling, and subsequently provide feedback/coaching to the DC that is specific and actionable

Support new DCs success by reviewing training items and by coaching to opportunities that arise on appointments

Assist new DCs with reviewing of client invoices to catch potential errors before order goes into production

Verify accuracy of window measurements while on ride-alongs

Provide the DSM with accurate, substantive, and timely written & verbal feedback including issues being seen in the field

Help instill good habits in new DCs that will lead to their success: time management, following processes, responding in a timely manner to all email inquiries from Corporate Office, DSM and Customer Care

Improve sales error occurrence and first time installation rates by researching and understanding causes of DC errors, coaching DCs, and providing feedback in team meetings

Partner with installers to identify causes of measuring errors and assist with measuring workshops in coordination with the Training Department or Installed Services Department

Present product related updates in team meetings as required by Training Department

Help coordinate installer ride-alongs with new hires during training

Live our Core Values of Integrity, One Team, Excellence, Superior Client Experience and Passion, to Delight our Customers

Qualification

CoachingCustomer serviceSales supportMicrosoft WordMicrosoft OutlookInterpersonal skillsTime managementAttention to detailTeamworkCommunication skills

Required

Well defined relationship-based service skills, with demonstrated customer service orientation

Strong ability to manage competing priorities in a timely manner, and multi-task within a fast-paced and dynamic environment

Ability to learn quickly and be resourceful

Ability to understand and carry out oral and written instructions and request clarification when needed

Excellent interpersonal and communication skills

Ability to work independently, but also engage successfully in a team

Well organized with attention to detail and consistent follow through

High school degree or equivalent is required

Proficiency with Microsoft Windows based platforms such as Word and Outlook

Reliable transportation, a valid driver's license and proof of insurance

Ability to both travel overnight and commute back and forth each day; approved travel related expenses are paid for by the company and we offer a per diem when overnight stay is required

Can lift & carry up to 35 pounds