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Zebra Technologies · 1 month ago

Cloud Engineer II (Kennesaw, GA)

Kennesaw, GA

Full-time

Hybrid

Entry, Mid Level

$75K/yr - $113K/yr

2+ years exp

Zebra Technologies is a community of innovators creating smart solutions for their customers. The Cloud Engineer II plays a critical role in monitoring system events and ensuring timely escalation of notifications while executing scheduled tasks to maintain cloud infrastructure reliability.

Information TechnologyManufacturingOptical CommunicationReal TimeRFIDSoftwareTelecommunicationsWireless

No H1B

Responsibilities

Diligently observes and interprets Cloud monitoring dashboards and alerts

Resolves basic issues; escalates urgent and complex issues. Knows the difference

Coordinates with internal departments and sometimes with customers

Monitors customer SLA compliance and escalates issues when cases exceed resolution timeframes

Monitors case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; shares regular status reports with stakeholders

Documents all troubleshooting and issue management actions via the electronic case management system, contributing to runbooks and process improvements

Schedules resources and arranges work efforts to cover weekends and/or on-call shifts to be available and engaged in response to system-initiated alerts

Qualification

Cloud platformsKubernetesTerraformPythonWindowsLinuxNetworkingDatadogITIL processesCyber Security certificationsMarkup languagesScripting languages

Required

Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field

Minimum 2+ years' experience working on an operations style team (NOC, SOC, MOC, etc.) and troubleshooting networking, service desk, operations center and/or supporting cloud based Infrastructure

Experience with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP) required

Knowledge and Experience on Kubernetes, Terraform, Python and Datadog is required

Preferred

Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring

Knowledge of Markup, query, and scripting languages, including Python, HTML, PromQL, SQL and familiarity with REST API calls, and PowerShell

Experience (1+ year) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management

Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors

Cyber Security related Certifications like Security+, SSCP, CCSP, and CEH