TradeStation ยท 2 days ago
Technical Support Representative
Chicago, IL
Full-time
Onsite
Mid Level
$55K/yr - $60K/yr
3+ years expTradeStation is an online brokerage firm focused on delivering an exceptional trading experience. The Technical Support Representative will educate and support clients across various trading platforms, troubleshooting technical issues and coordinating with other departments to ensure service excellence.
Financial Services
Responsibilities
Assist clients and internal team members with escalated technical issues via telephone and email
Train clients on our proprietary trading software, acting as a subject matter expert for our customers
Act as liaison with other departments to drive resolutions for escalated issues
Ability to take ownership of issue reporting and resolution follow-up
Deliver Client Service and Account assistance for web, mobile and platform access points
Troubleshoot client software and hardware to resolve customer impacting items
Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
Participate in product testing and QA review
Qualification
Required
Bachelor's degree (Preferably Computer Science, MIT, IT, Finance or related discipline)
3-5 years of Technical Support experience
Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
Constantly strive to educate and train other employees and clients
Strong desire to help others
Ability to deliver customer service excellence in all actions
Possess superior oral and written communication skills
Must be dependable, punctual and able to work in a dynamic fun work environment
Must have a confident and positive attitude that supports the goals of service excellence
Team player with strong leadership skills
Proficient in the areas of Technical Support and Client Services
Troubleshooting skills, with the ability to work through complex application and reported issues
Preferred
CompTIA Core Certification (IT Fundamentals, A+, Network+, Security+)
Securities Industry qualifications: Series 7, 63 & 3
Benefits
Collaborative work environment
Competitive Pay
Yearly bonus and generous 401k plan
Comprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!
Generous Paid Time Off plans
Flexible working environment
TradeStation Account employee benefits, as well as full access to trading education materials
Company
TradeStation
Welcome to the home of those who were born to trade! We empower natural-born traders to hone their strategies with an advanced platform & brokerage services.
501-1000 employees
H1B Sponsorship
TradeStation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
John Bartleman
Chief Executive Officer, TradeStation Crypto, Inc.
Michael Fisch
Chief Technology Officer
Company data provided by crunchbase