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Abbott · 1 month ago

Senior Contact Center Engineer

United States - California - Temecula

Full-time

Onsite

Senior Level

$112K/yr - $224K/yr

7+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking a motivated, customer-focused Senior Contact Center Engineer to support operations, maintenance, and implementation of the Five9 cloud-based contact center platform while ensuring seamless communication experiences across the organization.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

H1B Sponsor Likely

Responsibilities

Provide technical support for cloud contact center systems, including troubleshooting, patching, and performance monitoring

Participate in on-call rotation for critical support

Assist in configuring and deploying Five9 cloud-based contact center solutions

Support integration of contact center systems with enterprise tools such as CRMs, IVR, and reporting platforms

Contribute to technical documentation, including system configurations and workflows

Assist in developing training materials and delivering basic training sessions to internal teams

Stay current with emerging trends and best practices in cloud computing and contact center technologies

Qualification

Five9 cloud platformCloud computingVoIP technologiesSIP trunkingAPIsWeb servicesAnalytical skillsTroubleshooting skillsScripting languagesCommunication skillsTeam collaboration

Required

Bachelor's degree in Computer Science, Information Technology, or related field

Basic understanding of cloud platforms and networking concepts

Familiarity with VoIP and telecommunication technologies

Hands-on experience with cloud contact center platforms (Five9 preferred) and integrations with business tools (WFM, IVR, APIs)

Experience with SIP trunking and routing

Strong analytical and troubleshooting skills with attention to detail

Effective verbal and written communication skills

Ability to work collaboratively in a team environment and adapt to fast-paced changes

Preferred

7+ years of experience in cloud computing, CCaaS, contact centers, or telecommunication systems

Familiarity with scripting languages (e.g., Python, Bash)

Basic experience with APIs and web services

Benefits

Free medical coverage for employees via the Health Investment Plan (HIP) PPO

An excellent retirement savings plan with high employer contribution

Tuition reimbursement

The Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

Company

Abbott

Glassdoor3.8

Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.

Founded in 1888

Illinois City, Illinois, USA

10001+ employees

https://www.abbott.com

H1B Sponsorship

Abbott has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)