BlackLine · 5 hours ago
Senior Engagement Manager
New York, NY
Full-time
Hybrid
Senior Level
7+ years expBlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The Senior Engagement Manager is responsible for leading strategic customer implementations, ensuring successful project delivery and managing relationships with customers and partner teams throughout the engagement.
Computer Software
Responsibilities
Manage multiple customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
Create plans for implementation projects complete with budgetary information, scheduling, and resource needs
Coordinate consultants and engineers to ensure successful project delivery
Outline project success criteria and communicate them to all stakeholders. Drive project towards desired outcomes
Provide status reporting across leadership regarding project milestones, objectives, dependencies, risks and issues
Track and report project financials against estimate; escalate and resolve financial issues as they arise
Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
Identify, manage and mitigate project risk
Act as the escalation point, when issues arise with the customer or partner on engagements and help manage issues to resolution
Reinforce leading implementation practices, templates, policies, and tools to ensure successful project delivery
Track deliverables using appropriate tools
Maintain project data within professional services management tool and associated systems, ensure updated and accurate for cross-org visibility
Identify ways to upsell or cross-sell to increase revenue and build brand awareness
Coordinate and lead customer meetings involving all stakeholders (kickoff, weekly status, escalation, steer committee
Complete other projects duties as assigned
Qualification
Required
Bachelor's degree in business, technology or related fields
7+ years of project management experience in SaaS, enterprise software or technology consulting or services
Proven experience to balance multiple projects at any given time and stay on top of all details
Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
Ability to influence stakeholders and drive projects forward from inception to go-live
Demonstrated successful completion of complex enterprise-level client implementation projects
Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support
Strong working knowledge of Microsoft Office and related project management tools
A go-getter with a customer-oriented approach
Excellent communication skills, strong organizational skills and attention to detail
Sharp business acumen
Problem-solving aptitude
Strong organizational skills including attention to detail and multi-tasking skills
Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objectives
Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
Preferred
Experience in Consulting Services, Client Services and/or Professional Services environment
Domain experience with Invoice-to-Cash, Collections Management, eInvoicing and Payments
PMP certification
Benefits
Short-term and long-term incentive programs
Robust offering of benefit and wellness plans
Company
BlackLine
Companies turn to BlackLine (Nasdaq: BL) to help solve their most complex finance and accounting challenges.
1001-5000 employees
H1B Sponsorship
BlackLine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (32)
2023 (41)
2022 (50)
2021 (40)
2020 (41)
Funding
Current Stage
Late StageLeadership Team
Owen Ryan
Co-Chief Executive Officer
Mark Partin
Chief Financial Officer
Recent News
2024-05-08
Globe Newswire
2024-05-07
2024-05-06
Company data provided by crunchbase