Hopper · 1 month ago
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
United States
Full-time
Remote
Mid, Senior LevelHopper is a leading travel platform focused on providing innovative fintech solutions and travel services. The Technical Account Manager will serve as a key technical liaison for multiple strategic partners, ensuring effective communication and support for technical inquiries and growth initiatives.
Sports
Responsibilities
Serve as the primary technical point of contact for multiple B2B partners, each with unique needs, priorities, and communication channels
Translate partner inquiries into structured, actionable requests with complete context
Provide clear updates, timelines, and expectations, ensuring partners feel supported and aligned
Assess and validate reported issues before escalating to engineering, including reproduction steps, logs, context, severity assessment, and relevant data insights
Investigate technical or data-centric questions using internal tools, dashboards, and SQL; identify whether issues stem from configuration, supply content, product behavior, data quality, or true system defects
Manage and prioritize requests across multiple partners simultaneously, balancing urgency, impact, and engineering bandwidth
Improve intake workflows, templates, and triage mechanisms to create consistency across partners
Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards
Contribute to playbooks, documentation, and partner-facing resources to strengthen transparency and scale operational excellence
Coordinate with a wide and diverse set of stakeholders, including product managers, engineers, supply specialists, Customer Experience teams, and external partner teams
Maintain clear follow-through, alignment, and ownership across parallel workstreams
Advocate for partner needs while helping internal teams maintain focus and momentum
Qualification
Required
An excellent communicator who can build trust with partners and internal teams through clarity, consistency, and professionalism
Comfortable operating across several partners at once, with strong prioritization, context-switching, and organizational skills
Adept at turning ambiguity into clarity and designing repeatable processes that scale
Technically fluent, with experience interpreting logs, analyzing data, exploring APIs, and using monitoring tools to support issue investigation and triage
Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer, Product Specialist, or a similar hybrid technical-customer role
Strong judgment in evaluating issue severity, partner impact, and operational urgency
Preferred
Intermediate or advanced SQL skills; experience working with data analysis, BI tools, or large datasets (BigQuery experience is a plus)
Familiarity with API debugging, distributed systems, or SaaS platform operations
Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk, Salesforce, etc.)
Background improving cross-functional workflows or partner-facing operations at scale
Benefits
Competitive salary, upsides of pre-IPO equity packages
Uncapped quarterly paid performance bonus.
Unlimited PTO.
Carrot Cash travel stipend.
Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
Very generous parental leave, much above industry standards!
100% employer paid Medical, Dental and Vision coverage for employees.
Access to Disability & Life insurance.
Health Reimbursement Account (HRA).
DCA/ FSA and access to 401k plan.
Company
Hopper
Hopper est une startup française de l'économie sociale et solidaire.
Founded in 2021
2-10 employees
H1B Sponsorship
Hopper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (20)
2022 (28)
2021 (15)
2020 (6)
Funding
Current Stage
Early StageCompany data provided by crunchbase