Apply on Employer Site

University of Pennsylvania · 1 month ago

Penn Home Ownership Program Manager (Part-Time Temp); Business Services Division

United States

Full-time, Part-time

Remote

Mid Level

$7.25/hr - $33.40/hr

3+ years exp

The University of Pennsylvania is a world-renowned leader in education, research, and innovation. The Penn Home Ownership Program Manager oversees the delivery of home ownership services to eligible employees, ensuring a high-quality customer experience and managing program operations and partnerships with lending institutions.

Continuing EducationEdTechEducationSTEM EducationUniversities

Growth Opportunities

Responsibilities

Oversee the delivery of PHOS services to eligible University employees, including outreach, education, loan underwriting, and closing activities

Ensure a high-quality customer experience in alignment with PHOS protocols and guidelines

Educate employees on available benefits, the home-buying process, and credit-related considerations

Provide direct support to program participants and manage underwriting for Penn’s $7,500 forgivable loan

Serve as the primary liaison with preferred lending partners and coordinate settlement processes

Develop and distribute educational and transactional materials across web and print channels

Maintain and optimize the PHOS database to ensure accurate reporting and efficient operations

Coordinate financial transactions and reporting with the Divisional Finance team

Collaborate with the Office of General Counsel to track and manage loan delinquencies

Partner with Communications, Marketing, and IT to support outreach, messaging, and program visibility

Lead educational seminars, workshops, and events for University and Health System faculty and staff

Support program innovation and enhancements in collaboration with internal stakeholders

Uphold resource-stewardship responsibilities and report any known or suspected irregularities appropriately

Qualification

Mortgage loan processingCustomer service managementMicrosoft Office proficiencyDatabase managementProject managementInterpersonal skillsProblem-solvingCommunication skillsAttention to detail

Required

Bachelor's degree and 3–5 years of relevant experience or equivalent combination of education and experience is required

Prior experience as a mortgage loan processor or real estate agent required

Familiarity with loan processing and the home buying process

Experience managing a customer service program

Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)

Operational Skills: Strong attention to detail; experience managing financial and material resources; proficiency in analysis and reporting; project management experience; and familiarity with database management

Engagement & Communications: Ability to interpret policies, negotiate effectively, solve complex problems, and communicate professionally. Strong interpersonal skills, including the ability to present to groups of 15+ and work collaboratively with diverse colleagues and customers

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.

Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.