HHAeXchange · 5 days ago
Project Manager, Client Implementations
Twin Cities Area
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $80K/yr
5+ years expHHAeXchange is the leading technology platform for home and community-based care, focused on transforming the healthcare space. The Commercial Project Manager will lead product implementations, ensuring client engagement and success by serving as a primary contact and trusted advisor throughout the implementation process.
Health CareSaaSSoftware
Responsibilities
Lead a high volume of new customers through the HHAeXchange Enterprise onboarding process through comprehensive planning and engagement activities with the goal of getting customers up and running quickly and effectively. Collaborate closely with sales, product, client success teams to ensure alignment with client objectives and overall team and organizational goals
Build strong relationships with customers, serving as a leader and trusted advisor to develop a deep understanding of customer needs to ensure successful configuration and to drive product utilization and adoption
Establish project teams and develop and execute project management best practices, methodologies, processes, and tools with the goal of ensuring maximum customer success and a best-in-class onboarding experience
Ascertain customer business and system needs to make tactical planning recommendations. Collaborate with solutions team as necessary to work in partnership on complex customer needs to develop workflows
Facilitate product training and configuration sessions for customers, and act as system subject matter expert. Act as a liaison to both internal and external stakeholders to communicate client needs and better support customers when necessary
Regularly communicate customer product and process feedback to Team Lead to improve and resolve system performance and configuration issues. Communicate internal configuration and system resolution requests to Team Lead for escalation
Adopt process changes to improve the customer onboarding process by promoting efficiency, automation, and increased quality
Proactively mitigate client risk and ensure timely internal escalations following internal risk process and SOP
Complete administrative responsibilities including but not limited to Salesforce account documentation, customer meeting minutes, Outlook calendar management, and PTO coverage planning
Continue garnering a greater understanding of HHAeXchange’s software applications and business solutions via Product Release notes, Product Beat Webinars, and adhering to internal WorkRamp training and certificate requirements
Other duties as assigned by supervisor or HHAeXchange leader
Qualification
Required
Bachelor's degree
5+ years of experience within project management, preferably in software implementation in a client-facing capacity
Strong knowledge of the healthcare industry
Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework
Working experience with MS Project or similar project management tool
Excellent team leadership skills and the ability to prioritize/self-direct as needed
Proven track record of delivering projects on time and within agreed upon scope
Ability to work on a team and lead others as required to complete projects
Excellent verbal, written and interpersonal communication skills
Must be a quick study and have the ability to work under minimal supervision
Ability to travel to customer sites to deliver on-site services if required
Strong project management skills and ability to prioritize activities
Ability to build strong relationships with customers and internal team members
Highly engaging and collaborative style in working cross-functionally
Demonstrates excellent communication, listening, and decision-making skills
Strong understanding of customer and market dynamics and requirements
Quick learner who thrives in a dynamic and fast-paced environment
Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)
Preferred
PMP certified
Benefits
Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with a Company elected match
Other company sponsored programs
Company
HHAeXchange
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent.
501-1000 employees
H1B Sponsorship
HHAeXchange has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (6)
2022 (6)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
HgWincove
2021-09-14Private Equity
2019-01-08Private Equity
2019-01-01Acquired
Leadership Team
Paul Joiner
Chief Executive Officer
Dan Ahrens
Senior Vice President Customer Success
Recent News
Company data provided by crunchbase