Apply on Employer Site

Fairmont Hotels & Resorts · 2 days ago

Assistant Front Office Manager

Pittsburgh, PA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Fairmont Pittsburgh is a luxury hotel located in the heart of Pittsburgh’s business and cultural hub. The Assistant Front Office Manager will ensure exceptional guest service, manage front office operations, and support the team in maximizing revenue while maintaining high standards of hospitality.

HospitalityResorts

Responsibilities

Review daily reports, arrival, VIP, and groups to ensure proper execution of the details therein

Work closely with Director, Front Office and revenue management to apply yield management principles and appropriately manage the inventory maximizing rooms revenue

Execute concepts of 'the perfect arrival', following all company standards and measurements

Focus the department on guest service initiatives and drive guest satisfaction score results

Ensure the ALL loyalty program is executed to the highest level

Participate in and conduct regular leadership and colleague briefings, as well as formal communication meetings

Monitor established standards and procedures set out by the hotel and the department and ensure compliance

Ensure colleague performance management principles are followed

Consistently offers professional, engaging and friendly service

Other duties as assigned

Qualification

Front Office operationsPMS (Opera)Microsoft OfficeGuest service orientationLeadership skillsCommunication skillsOrganizational skillsInterpersonal skills