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Capital One · 1 month ago

Senior Associate, Strategy - Consumer Intelligence

McLean, VA

Full-time

Onsite

Mid, Senior Level

$109K/yr - $124K/yr

1+ years exp

Capital One is a strategy-driven company that engages with high-impact issues to drive performance. They are seeking a Senior Associate to join their Consumer Intelligence team, where the individual will analyze consumer insights and influence strategic decisions through rigorous analyses and presentations.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Help shape the strategic direction of one of the largest companies in the US, with a strong focus on identifying and solving consumer needs

Design and execute rigorous analyses for senior executives related to customer opportunities, leveraging large scale quantitative research, analytics, design thinking, and other approaches

Contribute to and evolve a broad and deep set of consumer surveys, working with research panel providers to deliver results

Independently manage work streams and drive results while contributing to group problem-solving

Assess progress toward customer goals across all our lines of business and products

Serve as an ambassador for customer experience data and analysis, consulting on customer experience data applications, and infusing customer analytics into decision-making

Qualification

Data analysisSurvey designProblem-solvingWorkstream managementInterpersonal skillsCommunication skillsStrategy consultingVendor managementCloud-based environmentsData visualization tools

Required

Bachelor's degree

At least one year of experience in Strategy Consulting or Business Analysis or a combination

Preferred

Ability to analyze and solve problems independently in a constantly changing environment

Proficiency in data analysis and in working with large data sets (including with database queries, data visualization tools, and in cloud-based environments)

Ability to take a hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas

Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities

Strong interpersonal skills, with experience influencing decision-making outside your core team

Demonstrably strong written and verbal communication skills

Experience with survey design and analysis of customer survey data

Experience with panel-based research and vendor management