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NAPA Auto Parts · 1 month ago

Customer Service Representative Specialist

Appleton, WI, USA

Full-time

Onsite

Mid Level

3+ years exp

NAPA Auto Parts is a leading company in the automotive parts industry, and they are seeking a Customer Service Representative Specialist. This role is responsible for managing complex customer inquiries and maintaining effective relationships with customers while promoting the company's products and services.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). Due to experience & training, may handle the most complex inquiries

Relates to all technical customer support activities within the business, call center, field, and business processing. Performs various business support activities including identifying, enhancing, and following specific processes and procedures to maximize the efficiency of the business. Serves as a Subject Matter Expert on one or more technical products

Proactively generates sales by actively promoting Motion’s products to existing customers. Responsible for selling Motion’s products and services by understanding customer needs and meeting their requirements

Influences Motion’s Gross Profit through negotiating the sale price and purchase price within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion

Responsible for maintaining effective relationships with current and potential customers, ensures customer queries resolution, ensures billing and collection and facilitates customer requests in efficient and timely manner

Orders items to ensure appropriate inventory levels are maintained for customers

May place orders without approval for orders up to $25,000 per line and $50,000 per Purchase Order

Expedites backorders. May pull inventory and prepare order for shipment to customer

Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory

Determines the most cost effective method to fulfill customer orders

May handle customer returns

Partners with Account Representatives to ensure customer satisfaction

Provides coaching, guidance and direction to less experienced Customer Service Representatives

Assists less experienced Customer Service Representatives with addressing customer needs; especially technical expertise in a particular specialty

Performs other duties as assigned

Qualification

Specialty product knowledgeNegotiation skillsCommunicationTime managementOrganizationMulti-taskingComputer skillsAttention to detailReliability

Required

Typically requires a bachelors degree and three (3) years of related experience or an equivalent combination

Reliability, organization and attention-to-detail required

Excellent communication skills including written, verbal, and listening

Ability to multi-task and time management skills required

Excellent computer skills

Strong negotiation skills

Specialty product knowledge from previous warehouse and inside sales experience required

Benefits

Healthcare coverage

401(k)

Tuition

Reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees