USAJOBS · 2 months ago
Supervisory Passport Specialist
Saint Albans, Vermont, USA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $118K/yr
1+ years expUSAJOBS is seeking a Supervisory Passport Specialist for the Vermont Passport Agency. The incumbent will supervise a team of Passport Specialists, overseeing the acceptance and adjudication of passport applications for American citizens and nationals.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed
Monitors the overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance
Works with Fraud Prevention Manager (FPM) to provide guidance on analysis and evaluation of suspected fraudulent passport applications
In conjunction with the Customer Service Manager (CSMs), maintains liaison with acceptance agents (clerks of court, postal service officials, military agents) to ensure that subordinates staff are providing timely and accurate technical advice
Qualification
Required
U.S. Citizenship is required
Incumbent will be subject to random drug testing
Must be able to obtain and maintain a Secret security clearance
Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position
Experience assisting in the development of training plans and/or programs for an agency/ center staff
Experience reviewing, investigating, and/or adjudicating problematic and potentially fraudulent applications
Ability to assign, review, and supervise the work of others
Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances
Ability to adjust to change, work pressures, or difficult situations without undue stress
Willingness to consider new ideas or divergent points of view
Capacity to 'see the job through.'
Benefits
Relocation expenses reimbursed: Yes—Relocation expenses may be authorized.
Telework eligible: Yes—As determined by agency policy.
A career with the U.S. government provides employees with a comprehensive benefits package.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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