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KinderCare Learning Companies · 1 month ago

Vice President of Center Operations - Fully Remote!

United States

Full-time

Remote

Director/Executive

15+ years exp

KinderCare Learning Companies is a leading early childhood education provider recognized for its exceptional workplace culture. As the Vice President of Center Operations, you will lead teams to ensure operational excellence across KinderCare’s centers, driving key performance indicators and strategic governance while fostering a collaborative culture.

Education Management

Responsibilities

Champion a metrics driven approach to operational excellence, connecting daily practices to enterprise goals in quality, growth, and profitability

Use data and insight to identify trends, make timely operational adjustments, and ensure results stay on track

Collaborate with Finance, Quality, and Brand Operations to measure and demonstrate the return on investment of strong operational rigor

Ensure every function within Center Operations can clearly show how its work contributes to KinderCare’s mission and long-term success

Set the multi-year vision and roadmap for Center Operations, encompassing Seasonality & Standards, Labor Operations, and Adoption

Design and lead the field governance model—how work is proposed, approved, sequenced, and measured

Partner across corporate teams to translate enterprise priorities into actionable field plans

Serve as a trusted advisor to senior leadership on operational readiness, tradeoffs, and field capacity

Align specific operational standards to company objectives, reporting on where the organization is on/off track and creates measures to mitigate risk

Drive the development, maintenance, and adoption of operational standards and SOPs

Lead a cross-brand, year-round seasonal planning process—ensuring teams plan 6–12 months ahead for seasonal work

Maintain a standards library and performance measurement system, ensuring adherence and continuous improvement

Oversee KinderCare’s labor strategy, staffing models, scheduling processes, and analytics

Build labor standards that optimize efficiency, quality, and compliance

Partner with Finance and Brand Operations to translate enrollment and growth goals into actionable labor plans

Deliver insights and tools to help field leaders manage productivity, overtime, and staffing effectively

Lead a center-wide adoption and change management capability that ensures new initiatives are implemented successfully

Develop KinderCare’s standard change playbook including communications, training, and reinforcement strategies

Define adoption metrics and build dashboards that measure progress and sustainment

Oversee the intake and prioritization process for all corporate-to-field work

Manage a single, integrated field calendar that aligns initiatives, standards, and seasonal campaigns

Represent the voice of the field in enterprise planning to protect center focus and operational health

Build and lead a high-performing, results driven team across multiple functions

Create a collaborative, accountable culture grounded in KinderCare’s values

Invest in leadership development, clear goals, and team connectivity

Influencing outcomes through exceptional relationship building and communication, both with corporate and field partners

Define key performance indicators for Center Operations, such as standards adherence, adoption rates, and labor efficiency

Partner with Analytics/Finance teams to create dashboards and insights for executive and field audiences

Use data to drive decisions, identify opportunities, and continuously refine processes

Ensure that standards, SOPs, and processes meet all licensing, safety, and compliance requirements

Partner with Legal, HR, and Quality to manage operational risks and learn from field feedback

Qualification

Multi-unit operationsLabor operationsOperational standards/SOPsChange managementStrategic planningData-driven decision makingCross-functional collaborationWritten communicationVerbal communicationAttention to detail