Axon · 2 hours ago
Technical Support Engineer II
Scottsdale, Arizona, United States
Full-time
Hybrid
Mid Level
3+ years expAxon is a company dedicated to protecting life through technology. They are seeking a Technical Support Engineer II to provide front line support for their cloud-based products, ensuring a stellar experience for law enforcement customers and collaborating with engineering teams to address customer issues.
ElectronicsGovTechHardwareSoftware
Responsibilities
Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Provide front line support to Axon Records customers while logging detailed notes on each customer interaction
Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams
Research, troubleshoot, diagnose customer issues and requests across all Axon RMS (Records, Standards, Auto-tagging) systems
Follow up with clients to ensure their systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Develop knowledge base articles on top issues
Participate in an on-call rotation for outage escalations or escalations as needed
Provide back-up support to other Axon Support teams and colleagues
Onsite customer engagement during program launches
Qualification
Required
3+ years of support experience for cloud-based products
Track record of completing goals and driving initiatives to completion
Experience working within the Law Enforcement/Public Safety space
Forward Thinking and Task Driven
Experience solving complex technical problems and leading support related projects
Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS
Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
2025-12-29
2025-12-08
Company data provided by crunchbase