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H&M · 2 days ago

Department Supervisor

Garden City, NY

Full-time

Onsite

Entry, Mid Level

$19.13/hr - $21.95/hr

1+ years exp

H&M is a fashion brand that offers the latest styles and inspiration, focusing on quality and sustainability. The Department Supervisor is responsible for supporting sales and profit goals by delivering the best customer experience and ensuring store operations adhere to H&M standards and policies.

Customer ServiceFashionRetail

Responsibilities

Together with the store management team, ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours

Ensure H&M Customer Service standards are always delivered through active coaching and leading by example

Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team

Perform all store routines, including the opening and closing of the store, following all Company practices and procedures

Ensure that the truck is processed and follow up to ensure the execution according to guidelines

Actively prevent loss and ensure the store follows appropriate safety and security guidelines

Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly

Ensure clear communication to Store team on business performance, company culture, training focuses through daily Behind the Seams Meetings and participating in leadership meetings

May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store

Work with timekeeping and scheduling system as part of opening/closing routines

May be asked to train other supervisors as well as complete projects on an as needed basis for their development

Serve as a note taker for staff interviews when needed

Act as a management witness, on behalf of H&M, in employee discussions as needed

Ensure that all employee issues are immediately brought to the attention of management team

Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store

Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback

Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times

Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same

Qualification

Customer serviceBasic computer skillsTeam leadershipMulti-taskingCommunication skills

Required

Inclusive, positive, creative, and willing to learn on the job!

Passionate for customer service and helping people find their style

A multi-tasker who enjoys working in a fast-paced environment with an eye for detail

You have the ability to lift in excess of 20 pounds

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

Ability to climb a ladder and use a step stool

Open availability including evenings and weekends

1-2+ years of transferrable experience welcome

Basic computer skills such as browser navigation, software interaction, and data entry are needed

May be required to travel to support other stores and for training