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SMU Dedman School of Law · 1 month ago

Access Services Manager (HR Title: Supervisor, Library Administration)

USA-TX-Dallas

Full-time

Onsite

Mid Level

$62K/yr - $80K/yr

3+ years exp

SMU Dedman School of Law is seeking an innovative and service-oriented Access Services Manager to lead public service operations at the Bridwell Library. The role involves providing leadership and oversight for circulation, stacks management, course reserves, and resource sharing operations while ensuring user-centered services that support the research needs of the SMU community.

EducationUniversities

Responsibilities

Hire, train, supervise, and evaluate full-time staff and student employees

Provide mentoring and performance feedback, schedule coverage for service points, and promote a supportive, growth-oriented work culture

Oversee front-line public services including circulation, reserves, stacks, and basic reference support

Ensure consistent, high-quality service delivery, uphold policies with professionalism, and resolve patron access issues

Monitor access services workflows and procedures

Manage desk statistics, usage reports, course reserves, resource sharing, and supply ordering

Ensure compliance with SMU Libraries’ policies and procedures

Actively participate on the Access Services Team and other SMU Libraries committees

Collaborate with colleagues in different areas (including systems, resource sharing, and discovery) to improve communication and service quality

Coordinate with Bridwell’s reference, research, writing, and technical services staff to support seamless user experiences

Partner with SMU Libraries staff to improve access to digital and physical materials

Qualification

Public service excellenceLibrary operations managementIntegrated library systemsStaff developmentService assessmentCommunication skillsProblem-solving skillsOrganizational skills

Required

Bachelor's degree or equivalent

Minimum of three years of experience in an academic library or equivalent setting

Demonstrated excellence in public service and user-centered library operations

Strong organizational, communication, and problem-solving skills

Ability to lead and develop staff and manage multiple priorities effectively

Alma certification required within one year of employment

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies

Must also demonstrate strong written communication skills

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions

Must also have strong organizational, planning and time management skills