Western Union · 1 week ago
Senior Product Manager, Ecosystem Onboarding and Growth
Miami, FL
Full-time
Hybrid
Senior Level
$130K/yr - $170K/yrWestern Union is a globally diverse organization committed to moving money for better. The Senior Product Manager, Ecosystem Onboarding and Growth will drive strategic expansion and operational excellence for digital banking products, focusing on boosting user adoption, revenue, and product performance.
Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments
Responsibilities
Lead strategic initiatives to drive the expansion and growth of digital banking products
Develop and implement strategies to boost user adoption and increase revenue from product usage
Optimize product performance through continuous improvement creating global blueprints and best practices
Manage cross-functional teams to develop and enhance digital banking solutions
Provide product leadership across western union as the subject matter expert of what it take to growth and optimize our wallets and embedded finance products
Oversee customer onboarding processes to ensure a seamless experience
Support customers throughout the product lifecycle, addressing their needs and concerns
Collaborate with stakeholders to align product strategies with business goals
Monitor market trends and competitor activities to identify growth opportunities
Conduct product performance reviews
Implement customer feedback loop
Stay updated with industry trends
Work with product development team ensuring quarterly builds and enhancements have the correct product priority and focus on those items that move the needle
Identify opportunities for product enhancements that align with evolving customer needs and market trends
Collaborate with product management to define requirements for new features, process improvements, and technological upgrades
Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof
Foster a culture of innovation, encouraging the team to challenge the status quo and explore emerging payment and account technologies
Own the growth of embedded financial services products across digital and retail channels, including Ecosystems, wallet integrations and API-based offerings
Work with partner banks, fintechs, and third-party vendors to ensure we position and lead with the correct product that meet our customers’ needs and serve at the right digital or retail moment
Build, mentor, and inspire a high-performing product delivery fitting into a culture of ownership, accountability, and excellence
Establish clear goals, performance metrics, and development plans that foster professional growth and operational mastery
Promote cross-functional collaboration, transparent communication, and a commitment to customer-centricity
Qualification
Required
Experience driving customer acquisition, retention, and engagement strategies with a focus on delivering exceptional user experiences
Deep understanding of growing account-based products, payment and bank account-based products, credit services, and card-based wallets
Proven experience in launching new products or features, including pricing, positioning, and market analysis
Hands-on work with banking-as-a-service platforms, card issuing, and embedded finance providers
Strong analytical, communication, and stakeholder management skills
Familiarity with global regulatory environments and experience with operational scaling
Track record of building and managing partnerships with fintechs, banks, or technology providers
Strong understanding of payment technologies, APIs, and digital security best practices
Ability to drive and manage change in fast-paced, evolving environments
Benefits
Flexible Time off
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
Company
Western Union
Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world.
Founded in 1851
5001-10000 employees
H1B Sponsorship
Western Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (93)
2024 (86)
2023 (101)
2022 (62)
2021 (90)
2020 (102)
Funding
Current Stage
Public CompanyTotal Funding
$800M2026-01-09Post Ipo Debt· $800M
2006-10-02IPO
Leadership Team
Nicolas Levi
Regional Vice President Middle East Afghanistan Pakistan
Ashutosh Shinde
Head - Technology Engineering Center (India)
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase