MeridianLink · 2 days ago
Principal Customer Experience Analytics and Consultant
United States
Full-time
Remote
Senior Level, Lead/Staff
6+ years expMeridianLink is seeking a Principal Customer Experience and Analytics Consultant to work closely with customers to ensure they achieve their desired outcomes with the company's products and services. The role involves managing strategic partnerships, conducting research, and providing actionable insights based on customer feedback to support business outcomes and strategic planning.
BankingFinancial ServicesFinTechInformation Technology
Responsibilities
Principal Customer Experience and Analytics Consultants will shape and align MeridianLink’s measurement program strategy and key deliverables
Expected to integrate Voice of Customer (VoC) data into core platforms (Salesforce, Gainsight, Smartsheet, Knowledge Base) for unified reporting and executive visibility
Responsible for creating board-ready dashboards and reports that synthesize insights and highlight performance trends
Principal Customer Experience and Analytics Consultants will support AI initiatives by identifying customer pain points, feedback loops, and adoption challenges
The role will conduct ongoing qualitative and quantitative customer feedback analysis, including methodologies such as NPS and OSAT, to deliver actionable insights
Expected to collaborate cross-functionally and with external partners to monitor data quality and optimize customer-centric strategies
Responsible for monitoring sentiment across social channels and third-party review sites, reporting key findings and recommendations
Principal Customer Experience and Analytics Consultants will stay current with industry trends and best practices to ensure MeridianLink remains competitive in the market and consumer insights
Qualification
Required
Ability to conduct complex, important work under minimal supervision and with wide latitude for independent judgment
Analytical skills with the ability to deliver high-quality reporting across all buyer and user touchpoint journeys
Ability to assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify the cause
Ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and devises solutions based on limited information and precedent, and adapts existing approaches to resolve issues
Ability to adapt style to differing audiences and advise others on difficult matters
Bachelor's Degree and 6-8 years of relevant experience
Company
MeridianLink
MeridianLink is a digital lending platform that helps financial institutions through a configurable platform.
501-1000 employees
H1B Sponsorship
MeridianLink has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (5)
2023 (1)
2022 (12)
2021 (11)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$570.51M2025-08-11Acquired
2024-09-26Post Ipo Secondary· $0.01M
2024-02-07Post Ipo Secondary· $85.5M
Leadership Team
Larry Katz
Chief Executive Officer
Elias Olmeta
Chief Financial Officer
Recent News
2025-11-19
Company data provided by crunchbase