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Corvias · 1 month ago

Leasing & Resident Associate

Fort Meade, Maryland, United States

Full-time

Onsite

Entry Level

$20/hr - $24/hr

2+ years exp

Corvias is dedicated to developing solutions through partnership and is seeking a Leasing & Resident Associate to enhance resident satisfaction and achieve occupancy targets. The role involves sales, customer account management, and maintaining positive relationships with residents while ensuring compliance with community policies.

Building MaterialEducationReal Estate

Comp. & Benefits

Responsibilities

Effectively and accurately convey the benefits of residing in the Corvias community by maintaining in-depth knowledge of Corvias product, market-ready inventory, residential market conditions, and competitor communities

Achieve revenue goals by demonstrating the value of community features as they relate to the customer’s unique needs and showing the variety of market-ready homes available to close the sale while adhering to company policies and fair housing guidelines

Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines

Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork

Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement

Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed

Ensure residents receive timely information about community events, programs, and initiatives

Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process

Project a positive image of the community by reporting defects and spot cleaning the tour path, common areas, model and available units

Accurately and thoroughly process applications for residency, prepare lease agreements and occupancy-related paperwork

Perform administrative duties, such as answering phones, maintaining files, and performing data entry

Other duties as assigned

Qualification

Sales experienceCustomer serviceAccount managementBasic accountingComputer proficiencyResilienceProblem solvingTeamworkCreativity

Required

2+ years of prior work experience in sales, leasing, hospitality or customer service

Demonstrated ability to generate customer leads and retain customer base by securing account or contract renewal

Proven track record of maintaining a close ratio at or above industry average for the product and market, while maximizing revenue through cross-selling, upselling, and the limited and strategic offer of concessions

Proven ability to learn and comply with legal and contractual requirements, including proven success ensuring customer compliance with contract terms; strongly prefer experience with collections, evictions, or fee assessments

Demonstrated ability to resolve customer concerns by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer

Demonstrated ability to organize activities and manage time efficiently to meet commitments and adapt to changing priorities, including unscheduled customer interactions in person and via phone and accommodating customer requests to reschedule appointments

Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism

Computer proficiency, including working knowledge of word processing, spreadsheet, and database software

Valid driver's license required

Ability to work weekend and evening hours

Minimal out-of-town travel required