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SpaceX · 1 month ago

Starlink Enterprise Account Lead (Government)

Hawthorne, CA

Full-time

Onsite

Entry, Mid Level

$90K/yr - $125K/yr

2+ years exp

SpaceX is actively developing technologies to enable human life on Mars and is seeking a Starlink Enterprise Account Lead focused on government clients. This role involves managing customer relationships from contract signature through activation, ensuring customer satisfaction, and driving revenue growth.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Act as a support contact within the Government vertical, owning responsibilities from contract signature onwards including onboarding, various account management tasks, and supporting efforts for long-term retention/growth of the relationship and revenue

Delivering impeccable customer service to the enterprise team and customers in the government vertical, including efficient acknowledgement and resolution of issues

Building relationships to identify requirements and manage expectations

Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business

Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules, and risks

Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualification

Customer-facing experienceTechnical knowledge of StarlinkProject managementExperience in defense industryCommunication skillsEmpathyRead contractsProblem-solving skillsActive listening

Required

Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience

1+ year experience in a customer-facing role

Active Top Secret or Top Secret SCI clearance

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Availability and willingness to travel as needed to customer sites/meetings

This is NOT a remote position and would require relocation if not local to the Hawthorne, CA area

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Preferred

Significant knowledge or experience in one of the following industries: defense, enterprise sales, finance, reseller, maritime, aviation, satellite communications

Experience managing multiple projects and delivering under tight time and resource constraints

Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer

Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)

Demonstrated ability to turn customer feedback into actionable, smart improvements

Excellent written and verbal communication skills, including ability to craft and present professional presentations

Excellent empathy, active listening, and resiliency skills

Ability to read contract documents and discern requirements and deliverables