Apply on Employer Site

BNY · 1 month ago

Vice President, Client Service - Conventional Trust Client Platform

500 Ross Street, Pittsburgh, PA, 15262, US

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Vice President, Client Service to lead client service initiatives, develop strong client relationships, and drive strategic projects within the Conventional Trust Client Platform team.

Financial Services

Responsibilities

Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty

Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively

Collaborate with cross-functional teams to ensure seamless delivery of client services and to identify opportunities for process improvements

Monitor and report on client service metrics to ensure high standards of service delivery and to implement necessary improvements

Serve as a subject matter expert, providing guidance and support to junior team members and ensuring adherence to best practices and regulatory requirements

Drive strategic projects that align with the organization's pillars and principles, ensuring that client operations are efficient and effective

Qualification

Client relationship managementFinancial services experienceAnalytical skillsProblem-solving skillsCommunication skillsBachelor's degreeAdvanced degreeCertificationOperational efficiencyInterpersonal skills