3D Experience Support Engineer jobs in United States
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Kaleidoscope Innovation · 2 days ago

3D Experience Support Engineer

positionGreer, SC
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Kaleidoscope Innovation is seeking an experienced 3DEXPERIENCE Support Engineer to provide advanced technical support and expertise for the 3DEXPERIENCE 2024x+ environment. The role involves troubleshooting, collaboration, and proactive monitoring to ensure reliable platform operation.

IndustrialIndustrial DesignIndustrial EngineeringManufacturingMedical DevicePackaging ServicesProduct DesignSoftware Engineering
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide technical support to end users across multiple modules of the 3DEXPERIENCE 2024x+ platform
Utilize strong knowledge of MQL, TCL scripting, JSPs, and JPO to analyze, customize, and troubleshoot platform components
Investigate and resolve application, performance, and system integration issues
Collaborate closely with business teams, development groups, and infrastructure personnel to resolve incidents and service requests
Monitor system logs, user activity, and error trends to proactively identify and address recurring issues
Participate in patching, version upgrades, and system maintenance with minimal operational disruption
Document incidents, troubleshooting steps, and resolutions for audits, compliance, and knowledge sharing
Perform Root Cause Analysis (RCA) and recommend preventive actions
Assist with software installations, configurations, and compatibility validations
Stay current with emerging 3D technologies, platform enhancements, and industry best practices
Coordinate effectively with the offshore support team to ensure timely ticket resolution and continuous service coverage

Qualification

3DEXPERIENCE supportMQLTCLPLM conceptsAnalytical skillsMultitaskingOffshore support experienceCommunication skills

Required

5+ years of experience supporting 3DEXPERIENCE/ENOVIA environments
Strong hands-on experience with MQL, TCL, JPO, and JSP
Solid understanding of PLM concepts, data models, workflows, and system architecture
Strong analytical and root cause investigation skills
Ability to multitask and communicate clearly with technical and non-technical teams

Preferred

Experience working in hybrid support models with offshore teams

Company

Kaleidoscope Innovation

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When clients come to us for product design and development, they get a full range of technical expertise and laboratory resources, but they also get a team that’s relentless when it comes to solving problems and creating designs that are the ideal combination of function and form.
dateFounded in 1989
location
Cincinnati, Ohio, USA
people-size201-500 employees
web-link
https://kascope.com/

H1B Sponsorship

Kaleidoscope Innovation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2020-09-03Acquired

Leadership Team

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Elliott Fegelman
Chief Medical Officer
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M
Michael Bunch
Senior Software Developer
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Company data provided by crunchbase