Connecticut Children's · 4 days ago
ED Registration & Admitting - Patient Access Associate I - 24hrs
Hartford, CT
Full-time
Onsite
Mid Level
3+ years expConnecticut Children's is the only health system in Connecticut that is 100% dedicated to children. The Patient Access Associate I coordinates and performs a variety of administrative, registration, and financial support duties for the unit/department, ensuring a compassionate and professional experience for patients and families.
Health CareHospitalMedical
Responsibilities
Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions
Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPPA Policies
Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments
Verifies all required insurance and billing information and uses the proper payer plan codes
Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent
Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure
Makes corrections and updates patient information in ADT systems as necessary
Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure
Attempts to collect the patient liability, co-payment on all accounts at the designated collection point
Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling
Follows-up on open items to resolve outstanding issues and complete the file
Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing
Schedule routine appointments either in person or via telephone
Creates/inputs routine department provider appointments
May schedule/coordinate appointments with other areas of the hospital
Works directly with DCF to obtain appropriate signatures/legal guardian information
As a first line representative of CT Children’s, this person must have the ability to deal compassionately and professionally with patients and families
Arrives patients for their appointment in the ADT system
Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service)
Check out process including scheduling or rescheduling future appointments
Answers telephone and triage calls for the department
Ensure all consent and privacy forms are signed
Works directly with DCF to obtain appropriate signatures/legal guardian information
Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol
Attempts to collect the patient liability, co-payment on all accounts at the designated collection point
Other front office duties as required
Verifies insurance plans using the various methods available such as, RTE, web-based, & telecommunications
Investigates patient insurance coverage, obtains referrals, and manages process to maximize payment from both commercial and managed care plans
Refers patients/ families to DSS and/or Financial Counselor for assistance
Post payments in ADT system, provide receipts
Identifies those patients without adequate insurance coverage
Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice
Demonstrates cultural sensitivity in all interactions with patients/families
Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children’s standards
Qualification
Required
High School Diploma, GED, or a higher level of education that would require the completion of high school, is required
3-5 years directly related customer service experience required
Working knowledge of MS Word and Excel
ADT systems and Insurance Verification systems (EPIC preferred)
Knowledge of Managed Care, referral/pre-certification/authorization process
HIPAA
Computer, typing, data entry
Excellent telephone and communication skills
Handle a fast-paced, high-volume environment
Work in a team environment alongside multiple disciplines
Preferred
Associate's degree preferred
Healthcare experience preferred
Company
Connecticut Children's
Connecticut Children’s is a leading pediatric academic medical center consistently ranked by our peers as among the best children’s hospitals in the nation.
1001-5000 employees
H1B Sponsorship
Connecticut Children's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$0.25M2014-04-07Grant· $0.25M
Leadership Team
Jim Shmerling
President and CEO
Bob Duncan
Executive Vice President and Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-30
Hartford Business Journal
2025-10-31
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