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DSV - Global Transport and Logistics · 3 days ago

Senior Business Support Specialist

United States

Full-time

Remote

Mid, Senior Level

2+ years exp

DSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. The Senior Business Support Specialist is responsible for optimizing and delivering Warehouse Management System (WMS) processes while ensuring high quality and timely deliverables across various project teams.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Analyze and document client and business requirements

Design, configure, test, and implement WMS processes

Provide process optimization and improvement proposals based on business requirements

Train key- and end-users on designed processes and functionalities

Create functional designs for internal and external reports and documents

Create functional specifications for EDI integrations in cooperation with external parties and DSV Global IT

Keeps track and where needed escalates for on time delivery on deliverables requested from DSV Global IT

Gatekeeper for warehouse process standardization

Provide regular scheduled project updates to internal and external stakeholders

Analyze complex issues and client cases and provide sensible generic solutions

Write functional specifications based on business requirements for applications changes and improvements

Advocate and sell best practices and standardization to internal (and external) parties

Builds and maintains relationships with internal and external stakeholders to understand and anticipate customer needs for specific projects

Other duties as assigned by management to support special projects, implementations, process improvements

Qualification

Warehouse Management SystemFunctional specificationsProject managementEDI integrationSQL proficiencyProcess optimizationStakeholder managementTraining skills