WCPO 9 News · 2 days ago
Sales Support Assistant - WCPO
Cincinnati, OH
Full-time
Onsite
Mid, Senior Level
5+ years expWCPO 9 News is an E.W. Scripps ABC affiliate based in Cincinnati, seeking a detail-oriented Sales Support Specialist to enhance their sales operations. The role involves assisting the sales team with various tasks, ensuring seamless advertising campaigns, and providing exemplary customer assistance.
News
Responsibilities
Assist Sales team with pre-sales events, client appointments, and order entry. Facilitate & process sales presentations
Communicate with advertising agencies and clients for make goods, preemptions, under delivery and day-to-day contact. Including sending station information to clients and national representatives
Generate client campaign reports and interpret the results, providing key metrics and campaign recommendations to assist the sales team with client retention
Liaise with sales, web production, marketing and analytics regarding planning and prioritization to assist in execution of the campaigns
Generate and analyze sales reports including rating delivery data by week and adjusting advertising schedules. Complete online postings
Identify and correct any billing errors or issues prior to end of month
Correctly input client billing adjustments within the same month as dispute identified
Attend sales training and planning meetings
Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner
Provide exemplary customer assistance
Assist AE’s and clients with creative copy, and make goods and changes
Send location information to clients and national reps
Produce sales pieces in coordination with National Rep. Firm and Research Director
Assist with inventory control and updating and weekly rate card
Paid programming liaison with advertisers, where necessary
Crosstrain in all sales and traffic software applications as well as sales support positions
Handles the daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Strong customer service skills
Ability to read, analyze, and interpret sales demographics information and creative layouts
Must have the ability to generate reports, business correspondence, and presentations
Strong communication skills and the capability to effectively respond to questions from managers, colleagues, and customers
Must have the ability to calculate figures related to the advertising rate packages
Proficient use of Microsoft Office (Excel, Word, Outlook)
Must have the ability to learn new software programs such as ad order entry and customer relations management software
Must have good organizational skills and the ability to meet deadlines
Must have strong attention to detail
Communicate and work as a team player both internally and externally
Preferred
Generally, 5+ years of experience in a related field preferred
Company
WCPO 9 News
Owned and operated by The E.W. Scripps Company, WCPO 9 News stands at the forefront of the broadcast industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tiana Rollinson Henry, M.Ed.
Sr. Community Partnerships Manager
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