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NEOGOV · 1 month ago

WIC Clerk Supervisor

Tulsa County

Full-time

Onsite

Entry, Mid Level

$51K/yr - $51K/yr

1+ years exp

NEOGOV is associated with the Tulsa Health Department, which is looking for a WIC Clerk Supervisor. The role involves overseeing the clerical team, providing training, and ensuring the WIC program operates smoothly within the community.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Oversee the day-to-day activities of all WIC clerical team members

Train all newly hired clerical staff

Responsible for reviewing applications, contacting qualified candidates, coordinating and scheduling interviews, and maintaining communication with candidates throughout the interview process until the hiring decision is finalized and the process is transitioned to Human Resources

Responsible for notifying candidates who are not selected by sending timely rejection letter

Create and maintain a training manual for clerical team members. Provide all necessary new hire training and support

Work one-on-one with clerical team members as needed for additional training and support

Take WIC clerk same day call-ins for PTO as well as requests sent after the monthly schedule is sent out. Determine and communicate coverage needs as needed. Inform WIC group of scheduling changes and admin of PTO

Responsible for submitting work orders and communicating with the Manager/Supervisor for clinic and personal maintenance, safety, and technology issues

Required to activate and deactivate alarm systems at satellite WIC sites and ensure the building is locked and secured before leaving the premises

Prepare all WIC clinics and team members for state audits and be present during all state site visits

Keep inventory and orders for clerical office supplies and all required forms used by clerical staff

Perform routine checks at each WIC site to verify all reports have been run according to WIC policy

Ensure visibility in WIC sites regularly and report any concerns to the WIC manager in a timely manner

Ensure WIC clerks have working equipment and place maintenance and work orders for clerical staff as needed

Perform the Performance Management Process for all WIC clerical staff, assist in setting goals for clerks and WIC sites and evaluating all direct reports

Review and submit Professional Development Incentive Program for all clerical staff

Provide periodic review of clinic charts and records to ensure they are completed according to policy and protocol

Oversee the destruction of records in storage and clinics. Prepare appropriate paperwork for the destruction of records

Keep the supplies for health fairs and participate in community outreach as needed

Stay up to date on clerical procedures to provide support and fill-in as necessary. Will routinely work as a WIC clerk when other duties do not require attention

Complete training required in support of the duties and responsibilities of this position

Other duties as assigned, including those required to fulfill activities in support of public health emergency operations

Qualification

WIC program experienceSupervisory experienceData entry skillsInterpersonal skillsCommunication skillsAttention to detailProblem-solving skills

Required

High school diploma or equivalent required

One to three years of experience in progressively responsible clerical work, which includes use of a computer and work similar to that of the WIC Program required

Oklahoma driver's license is required

Good data entry skills in entering demographic information into a computer

Good interpersonal and communication skills are required in interacting with the public, receiving clients, answering telephone calls, and using discretion in client contacts

Ability to multitask in a busy office

Good grammar usage

Skills in concentrating and paying attention to details, alphabetizing, spelling, and writing legibly

The ability to create a safe space where employees feel comfortable approaching with concerns or suggestions

The ability to hold team members to a high standard while offering guidance and support to help them succeed

Preferred

Experience working in the WIC program preferred

Two or more years of experience in supervising or managing a team is preferred

Benefits

Competitive Salary

Paid Holidays (typically 13 days per calendar year + 2 floating holidays)

Paid Time Off (PTO) 20 hours per month

Extended Sick Leave (ESL)

Health Insurance

Dental Insurance

Vision Insurance

Group Life Insurance and Supplemental Life Insurance

Accidental Death and Dismemberment Insurance

Short- and Long-Term Disability Insurance

Critical Illness Care Plan including Cancer*

Accident Plan

Hospitalization Plan

Supplemental and Whole Life Plans

Legal and Identity Theft Protection Plans

Public Service Loan Forgiveness

Cost of Living Adjustments (COLAs)

Retirement Pension Fund with a 5-year vesting period.

Investment Benefits (e.g., 401A Employer/Employee Matching Fund (max. $150 per month), 457 Deferred Compensation Plan).

Post Employment Health Plan (PEHP) - employer contributes 1% of the employee’s salary per year and unused employee sick leave is transferred to PEHP account upon retirement

Employee Assistance Program

Working 4 Balance - Workplace Wellness Program

Promotional Opportunities

Flex Plan

Tulsa Municipal Employees Federal Credit Union

THD employment qualifies for nursing education loan repayment through the NURSE Corps Loan Repayment Program.