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Innomotics · 2 days ago

Repair Center Project Manager

New Kensington, PA

Full-time

Onsite

Senior Level

$71K/yr - $123K/yr

5+ years exp

Innomotics is a global leader in motors and drives, dedicated to redefining reliable motion. They are seeking a Customer Service Advocate - Repair Center PM to manage customer service projects, ensuring timely delivery and customer satisfaction while providing technical guidance throughout the project lifecycle.

AutomotiveMachinery ManufacturingManufacturing

Responsibilities

Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives

Utilize appropriate tools for comprehensive project management, including planning, execution, documentation, and communication

Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements

Support Customers by navigating them through the Innomotics processes & contacts

Lead all aspects of assigned VIP & TSA Customer business

Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle

Monitor project performance, identify potential risks, and implement effective mitigation strategies

Ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety

Leads all aspects of project communications (reporting, correspondence, meetings, etc.)

Actively engage with Repair Center technicians, manager, and team Members

Ensures that all project deliverables & requirements are complete

Forecasts (with team) and handles risks & opportunities

Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing

Next level of support above tactical project management to ensure positive customer experience

Coordinates repair reports, repairs execution, warranty processing, root cause analysis, other

Verifies, requests, and acquires customer alignment, project scope, etc

Maintains lessons learned throughout the entirety of the project

Closes the project at completion and archives project files

Executes a variety of additional project management activities and support

Maintains and monitors project costs & margin throughout project lifecycle

Work with the Manager, Proposals, Finance, & Operations to manage account budgets, forecasts, and financial performance

Qualification

Customer Relationship ManagementTechnical ExperienceProject ManagementVariable Frequency DrivesMicrosoft OfficeQuality OrientationMulti-taskingCommunication SkillsPositive Attitude

Required

BS Degree in Project Management, Business, Engineering, or related field

5 years + of project management or related experience

Proven track record of building and managing client relationships, delivering successful marketing solutions in the pharmaceutical industry in scope, on time and on budget

Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently

Excellent communication and presentation skills

Quality Orientation - accurately checking processes and task requirements for the project

Potential for 15% travel based on customer requested meetings and support