Sonora Quest Laboratories/ Laboratory Sciences of Arizona · 8 hours ago
Customer Services Trainer/QC
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expSonora Quest Laboratories is a leading healthcare organization, and they are seeking a Customer Services Trainer/QC. This role is responsible for training new employees, addressing patient inquiries, and ensuring high-quality customer service within the billing department.
Health CareHospital
Responsibilities
Responsible for sorting and recording the daily patient correspondence received into scanning batches. Prepping correspondence batches for scanning. Handling email correspondence directed to billing from the SQL website which includes customer questions, complaints and insurance updates. Documentation of the resolution for incoming email and patient correspondence in the billing system
Responsible for customer service training for new employees and temporary employees both in a classroom setting and on the phones. Responsible for training on new processes and procedures
Effectively research, resolve and respond to complex billing issues accurately and expeditiously that come in via patient correspondence. Assist and mentors less experienced staff with questions as needed
Responsible for phone monitoring of new employees to measure quality standards. Assists with phone monitoring of seasoned CSR when needed. Auditing all new employee correspondence to ensure accurate response is provided to customers
Accurately document call resolution in the billing system form incoming phone calls either from patients or providers to meet service department service levels. Assists any walk in customers for the billing department
Responsible for special projects and assignments. Including all Protected Health Information requests and Medicare Diagnosis changes that come through Customer Service
Qualification
Required
Associate's degree involving business/communication courses or two years' experience as a medical billing customer service representative in a healthcare industry
Requires excellent verbal, written and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals
Ability to effectively communicate both verbally and with written communication
Preferred
One year training or supervisory duties
Additional related education and/or experience
Company
Sonora Quest Laboratories/ Laboratory Sciences of Arizona
Sonora Quest Laboratories, a subsidiary of Laboratory Sciences of Arizona, is an Arizona-based joint venture between Banner Health and Quest Diagnostics (NYSE: DGX) that makes up one of the nation’s largest integrated laboratory systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Al Namey
CFO
Meghan Shapiro Hunter
Chief Operating Officer, LSA Hospital Laboratories
Recent News
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