Massanutten Resort · 1 month ago
Information Technology Technician
McGaheysville, VA
Full-time
Onsite
Entry Level
1+ years expMassanutten Resort is seeking an Information Technology Technician to handle IT support incidents and requests. The role involves troubleshooting, installation, and maintenance of computer hardware and software, as well as managing IT projects and initiatives.
Hospitality
Responsibilities
Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site
Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures
Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution
Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches
Maintain a clean and organized shared work area in addition to your own work area
Must be part of an On-Call rotation as well as travel to remote sites as needed/required
Other duties as assigned by management
Qualification
Required
Perform duties with patience and professionalism
Aptitude for troubleshooting problems to resolution and attention to detail
Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc
Knowledge of Windows networks, domain structure, and Active Directory environment
Advanced knowledge of Windows operating systems and Microsoft Office applications
Preferred
Advanced server and networking knowledge
Office 365 knowledge including, but not limited to, Azure, Exchange, and Administration
1-3 years' experience working in an IT support role
CompTIA A+ Certification
Company
Massanutten Resort
Upholding high standards of customer service and quality, Massanutten Resort prides itself in providing remarkable experiences in all that it has to offer.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase