NEOGOV · 1 month ago
Airport Customer Service Agent, Sr
8000 Airport Way Angleton, TX
Full-time
Onsite
Mid, Senior Level
$19.56/hr - $23.35/hr
2+ years expNEOGOV is a local government entity, and they are seeking a Senior Airport Customer Service Agent. The role involves providing customer services to airport users, assisting with financial and accounting tasks, and coordinating various airport operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Interacts with pilots regarding incoming flight arrangements, hotel/car reservations, parking, catering, airport status advisories, fuel orders and other concierge services
Develops posts for social media and assists in other marketing and communication efforts as requested
Inputs financial transactions from sales to develop various reports
Participates in and hosts the coordination of special events, including conference booths and other onsite receptions
Prepares the facilities for customers; including conference room(s) rental set-up and tear down
Answers phones
Schedules facilities use
Performs filing
Orders jet fuel and Avgas
Processes various requisitions
Develops and processes court orders for the Commissioner's Court
Assists Office Manager with website and all other online airport related web presence
Qualification
Required
High school diploma or equivalent
Two years of staff support and customer service experience
Principles and practices of administrative management
Principles and practices of effective customer service
Principles and practices of marketing
Modern office principles and practices
Modern office equipment
Basic bookkeeping
Department policies, procedures and regulations covering specific areas of assignment
Communicating effectively, both orally and in writing
Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies and organizations, pilots, vendors and the general public
Using initiative, discretion and decision making within established procedures, guidelines and rules
Defining problems, collecting data, establishing facts and drawing valid conclusions
Performing various mathematical calculations
Performing effectively under stressful working conditions
Providing effective customer service
Multi-tasking
Operating a personal computer and various software applications
Benefits
Government Pension through TCDRS with 7% fixed interest and a county match of 2:1 at retirement; we do not pay into Social Security but instead contribute to a 457 Deferred Compensation Plan as an additional savings for retirement (AUL).
Excellent medical/dental insurance (Aetna) for employees and dependent coverage rates.
Free employee health clinic and free tele-health services.
Section 125 Cafeteria Plans including- Aflac, Humana and others; free LTD; free Life Insurance coverage up to $200 (age reduction); with AD&D.
Employee Assistance Program for all employees and any member of household; 14 paid holidays, vacation and sick benefits.
At retirement, a free paid up $50K Life Insurance policy; a 401h retiree medical reimbursement plan, free access to our employee health clinic.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase