PEAK6 · 2 days ago
Desktop Support Analyst
Austin, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expPEAK6 Capital Management is a proprietary options trading firm headquartered in the historic Chicago Board of Trade. The Desktop Support Analyst will provide both local and remote support for employees, ensuring efficient operations and excellent service delivery within the technology stack.
Financial ServicesInformation TechnologyTrading PlatformVenture Capital
Responsibilities
Consistent delivery of white glove support and solutions
Providing onsite, email, and chat support for end user Windows and macOS systems and applications
Providing AV support during company all-hands meetings
Ensuring we meet SLA objectives
Collaborating with team members and leadership, implementing great support processes, procedures, and documentation
Identifying opportunities for business enablement through smart use of technology
Remediating system and application vulnerabilities
Receiving, tracking, and issuing hardware, software, and peripherals
Managing, supporting, and provisioning business applications in a cloud-based environment
Contribute to technical research, test hardware and software, and share findings
Ensure hardware onboarding and offboarding are efficient, customer-focused, and timely
Prepare hardware to be shipped for repair, recycling, or donation
Manage bench stock inventory levels using our inventory platform and track accurately
Provide project support
Qualification
Required
2+ years of experience working in a desktop support environment, saving people's e-lives
Extensive experience with Windows, macOS system administration, and applications: OS configuration, troubleshooting, and knowledge of applications, including Google Workspace and Microsoft 365
Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom
Comfortable with managing and manipulating directory systems (AD, LDAP)
Experience supporting TCP/IP networks and wireless networking
Experience with a ticket-based support platform
Experience in communication and collaboration technologies
Excellent interpersonal communication skills
Preferred
Prior trader support experience is considered a plus
Benefits
Healthcare benefits (medical, dental and vision, EAP)
Competitive PTO
401k match
Parental leave
HSA contribution match
Paid subscription to the Calm app
Generous external learning and tuition reimbursement benefits
Company
PEAK6
We're In The Business Of What Ought To Be The business of doing, creating, and building the world the way we see fit.
1001-5000 employees
H1B Sponsorship
PEAK6 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageLeadership Team
J
Judi Hart
Chief Executive Officer at We Insure
Recent News
2025-01-16
2025-01-15
Austin Business Journal
2024-02-01
Company data provided by crunchbase