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Provident Bank · 3 days ago

Service Representative II - Wire Transfer

Woodbridge, NJ

Full-time

Onsite

Entry, Mid Level

$19.38/hr - $24.26/hr

2+ years exp

Provident Bank is a highly regarded financial institution in New Jersey, committed to enhancing the customer and employee experience. The Service Representative II - Wire Transfer position is responsible for processing wire transfers, assisting customers, and ensuring compliance with departmental guidelines.

Financial Services

Responsibilities

Performs all tasks related to processing incoming and outgoing wire transfers, which is inclusive of monitoring and processing queues such as repair, exception, callback verifications etc. Review and release wires from the OFAC queues according to the established guidelines. Complete daily all file maintenance duties and daily proof. Assist with responding and resolving customer concerns for Branches and departments

Is responsible for providing assistance to customers and/or other agencies as required by the assigned position. Customers and/or agencies include, but are not limited to Online Cash Management Clients, Correspondent Banks, Wire Transfer Vendor and Federal Reserve. Service and assistance are provided in a professional, timely and accurate manner

Follows all department guidelines inclusive of policies and procedures in order to complete duties in an effective and efficient manner. Stays alert to recommendations in order to enhance departmental effectiveness overall

Assists others as directed to accomplish departmental objectives

Participates in training and development programs as requested or required

Works on special projects as assigned