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American Red Cross · 1 month ago

Volunteer Experience Manager (Sr. Recruitment Specialist for Dallas, TX)

Dallas, TX

Full-time

Onsite

Senior Level

5+ years exp

The American Red Cross is the world's largest humanitarian network, seeking to cultivate a thriving volunteer ecosystem. As the Volunteer Experience Manager, you will lead recruitment, onboarding, and training efforts for volunteers, ensuring alignment with the organization's mission and fostering youth engagement in service.

Health CareHumanitarianNon ProfitTraining

Responsibilities

Develop and execute broad-based recruitment strategies to identify and attract volunteers

Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals, and ensure placement of sufficient numbers of volunteers to meet operational needs

Conduct general and targeted outreach and recruiting activities through various resource pools, networks, and social media to obtain volunteer applicants tracked to referral and approval

Leverage recruitment venues, in-person presentations, social media campaigns, user groups, and professional associations to identify and attract qualified candidates

Identify, cultivate, and maintain strategic partnerships with volunteer recruitment sources, agencies, organizations, market segments, and community groups to create a robust network and strong candidate pipeline for future needs

Collaborate with internal teams to develop a sustainable, diverse candidate pipeline through both in-person and digital strategies

Evaluate and modify recruitment strategies based on lessons learned. Support the development and ongoing refinement of the Volunteer Recruitment Plan

Provide coaching, guidance, and subject-matter expertise related to recruitment activities of prospective volunteers to effectively support goals

Collaborate with marketing and communications teams to leverage existing or develop new recruitment materials. Create presentations to ensure maximum effectiveness for online and in-person targeted recruitment efforts

Using the appropriate tools, maintain accurate records of all potential and actual volunteer leads and produce status reports as directed

Build and manage high-performing volunteer teams across the North Texas Region

Foster a culture of collaboration, empowerment, and shared purpose by developing strong relationships with volunteers and community leaders

Inspire and mentor team leads to take ownership of local engagement efforts, ensuring alignment with organizational goals while celebrating the unique strengths of each community

Provide coaching and guidance to volunteer recruitment teams (paid and volunteers) and foster a culture of volunteerism that supports recruitment strategies

Oversee volunteer onboarding processes by leading and mentoring volunteer leaders

Facilitate robust training programs; provide guidance and ensure that all volunteer trainers are equipped with updated tools, resources, and clear documentation

Liaise with internal and external partners to ensure volunteer support is timely, well-coordinated, and mission-aligned

Conduct and manage comprehensive volunteer needs assessments in collaboration with stakeholders to align volunteer goals with organizational priorities

Ensure results are used to drive action and are revisited regularly to adapt to changing needs

Work with volunteer screening and intake team members

Serve as a point-of-contact for the Volunteer Intake Processing Center for your assigned population, ensuring a seamless referral and placement process

Travel throughout the North Texas Region as needed to support volunteer events, recruitment efforts, training sessions, and engagement activities

Serve as a visible and accessible leader, strengthening relationships and ensuring a consistent, mission-driven volunteer experience across all locations

Regularly review satisfaction data and collaborate with operational teams to design and implement strategies that improve volunteer experience, retention, and overall morale

Maintain regular, meaningful volunteer interaction through formal structures and personal connections

Support Red Cross Clubs, youth programs, and initiatives that foster volunteerism and leadership in K–12 and higher education institutions

Build lasting relationships with schools, colleges, and campus groups to inspire the next generation of humanitarians

Qualification

Volunteer ManagementRecruitment StrategiesTeam BuildingMS Office ProficiencyCommunication SkillsOrganizational SkillsInterpersonal SkillsPresentation SkillsAttention to DetailNegotiation Skills

Required

Bachelor's degree required

Minimum of 5 years of related experience

Minimum 1 year of management experience

Ability to work on a team

Excellent oral and written communication skills

Strong interpersonal and presentation skills

Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively

Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook

Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred

The candidate must reside in the DFW metroplex

This position is not eligible for relocation assistance

Travel throughout the North Texas Region as needed to support volunteer events, recruitment efforts, training sessions, and engagement activities

Serve as a visible and accessible leader, strengthening relationships and ensuring a consistent, mission-driven volunteer experience across all locations

Regularly review satisfaction data and collaborate with operational teams to design and implement strategies that improve volunteer experience, retention, and overall morale

Maintain regular, meaningful volunteer interaction through formal structures and personal connections