Handshake · 1 month ago
Engagement Management Lead
San Francisco, CA
Full-time
Onsite
Senior Level
$152K/yr - $190K/yr
6+ years expHandshake is building the career network for the AI economy, connecting students, academic institutions, and employers. The Engagement Management Lead will own key customer relationships, ensuring successful program implementation and driving measurable value for strategic accounts.
College RecruitingData Collection and LabelingEmploymentHuman ResourcesRecruiting
Responsibilities
Leading strategic implementations for key Handshake AI accounts, from scope and milestones through on-time, successful go-live
Owning the full engagement lifecycle (onboarding, delivery, QBRs, expansions, renewals) as the single-threaded owner of value for a portfolio of strategic customers
Translating customer needs into clear programs and requirements, influencing product, operations, and roadmap decisions
Defining and reporting on success metrics (business KPIs, SLAs, model quality) and using data to guide decisions and expansions
Partnering with Sales on seamless pre- to post-sales handoffs and identifying upsell / cross-sell opportunities
Qualification
Required
6+ years in customer-facing, high-ownership roles (engagement management, consulting, customer success, strategy & operations, or similar) ideally with AI, data, or complex operational products
Proven track record leading complex, multi-stakeholder implementations and driving measurable business outcomes for enterprise customers
Experience working with senior stakeholders (VP/C-level) and navigating complex organizations
Strong program and project management skills across multiple concurrent workstreams
Comfort with data and metrics—defining KPIs, doing simple analyses, and telling a clear story with numbers
Understanding of AI / ML or data-driven products and how LLMs are trained, evaluated, and used in real workflows
Ability to translate business goals into concrete scopes, timelines, and success criteria
Preferred
Management consulting experience strongly preferred
Benefits
Equity in a fast-growing company
401(k) match, competitive compensation, financial coaching
Paid parental leave, fertility benefits, parental coaching
Medical, dental, and vision, mental health support, wellness stipend
Learning stipend, ongoing development
Internet, commuting, and free lunch/gym in our SF office
Flexible PTO, 15 holidays + 2 flex days
Team outings & referral bonuses
Company
Handshake
Handshake is a college career network that helps students and recent graduates find their next opportunity.
501-1000 employees
H1B Sponsorship
Handshake has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (14)
2023 (7)
2022 (15)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$434MKey Investors
Notable CapitalEQT VenturesSpark Capital
2022-01-19Series F· $200M
2021-05-12Series E· $80M
2020-10-20Series D· $80M
Leadership Team
Garrett Lord
CEO - Co-Founder
Ben Christensen
Co-Founder
Recent News
Company data provided by crunchbase