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DHI Mortgage · 14 hours ago

IT Technician I

Austin, TX

Full-time

Onsite

Entry Level

2+ years exp

D.R. Horton, Inc. is the largest homebuilder in the U.S. and is seeking an Information Technology Technician I for their Financial Services Information Technology Department. The role involves providing user guidance and first-level support for PC hardware, software, and LAN/WAN issues, acting as the key contact for on-site and remote users.

Financial ServicesMortgage

Responsibilities

Responds to telephone calls. Remedy tickets and emails for technical support

Records all problems reported and resolutions within the Remedy tracking system

Deploys new desktops, laptops, printers, phones, and other hardware

Evaluates PC software

Install/Update PC software and hardware (i.e. McAfee virus scanning software)

Images existing machines for redeployment

Troubleshoots all user-end type problems

When needed, consults with Level II IT Technicians

Travel may be required

Is part of the Help Desk Team and may be required to answer incoming telephone calls to the DHIFS Help Desk

Qualification

CompTIA A+MCPPC hardware experiencePC software experienceWindows 2000Analytical skillsService-orientedOrganizational skills

Required

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

CompTIA A+ and MCP desirable

Undergraduate degree in Computer Science, Mathematics or Business. Experience may be substituted on a year for year basis. A+ certification a plus

Two or more years of PC hardware and software experience

Must be knowledgeable of Windows 2000

Must be PC and LAN literate, detail oriented with good analytical and organizational skills

Must be service-oriented and enjoy working with both technical and people related issues