Signature Solar · 1 month ago
Director of Consumer Sales
Sulphur Springs, TX
Full-time
Onsite
Director/Executive
10+ years expSignature Solar is seeking a Director of Consumer Sales who will be instrumental in shaping and executing a customer-focused strategy. This role involves leading sales growth efforts, managing retail distribution, inside sales, and solar design sales while fostering a culture of customer-centricity within the team.
Renewable EnergyRetailSolar
Responsibilities
Manage inventory, vendor partnerships, product placement, and logistics to deliver timely, effective solutions to retail partners
Lead a team handling customer inquiries, qualifying leads, preparing proposals, and achieving sales targets through consistent customer engagement
Guide the team that consults with customers, develops system designs and proposals, and ensures accuracy by working closely with operations and technical teams
Develop and implement a comprehensive customer experience strategy aligned with the company's overall goals and objectives
Lead and inspire a team of CX and retail sales professionals, fostering a culture of customer-centricity
Collaborate with cross-functional teams to ensure alignment with customer experience and sales goals
Analyze and map the customer journey, identifying pain points and opportunities for improvement
Implement strategies to enhance customer touch-points throughout their journey
Develop and implement a comprehensive sales strategy to achieve revenue and growth targets
Lead and mentor a team of sales professionals, setting sales targets, and evaluating their performance
Create sales forecasts and budgets, monitoring progress, and making necessary adjustments
Collect, analyze, and act upon customer feedback, reviews, and surveys to drive continuous improvement
Utilize data and analytics to identify trends and insights, making data-driven decisions to enhance sales CX
Identify and streamline internal processes that impact the customer experience
Implement best practices and tools to enhance efficiency and effectiveness
Stay up-to-date with CX technology trends and implement relevant tools to support customer interactions and data analysis
Define and monitor key performance indicators (KPIs) to assess and report on the success of department initiatives
Collaborating with other departments, such as marketing and product development, to align strategies and achieve overall business goals
All other duties and responsibilities as assigned
Qualification
Required
10 plus years of proven experience in a senior level customer experience and sales leadership role
Strong leadership and team management skills
Exceptional analytical and problem-solving abilities
Excellent communication and interpersonal skills
A passion for delivering an exceptional customer experience
Benefits
Medical.
Dental.
Vision.
Supplemental life.
PTO.
401(K).
Company-branded merchandise.
Community events.
Company-funded continued education opportunities.
Discounts and perks through locally owned businesses.
Company
Signature Solar
Signature Solar is an online store that provides solar panels, off-grid solar system kits, solar components, and mounting solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Showalter
Chief Executive Officer
Madison Dearmore
Executive Assistant to Chief Executive Officer
Recent News
2025-09-23
2024-04-09
Company data provided by crunchbase