Raymour & Flanigan Furniture and Mattresses · 1 month ago
Bilingual Call Center Customer Service Representative $23 hourly
Suffern, NY
Full-time
Hybrid
New Grad, Entry Level
$23/hr - $23/hrRaymour & Flanigan Furniture and Mattresses is a long-term, privately held company that values its team members and invests in their future success. They are seeking a Bilingual Call Center Customer Service Representative who will provide friendly and professional service, resolve customer issues, and work effectively in a fast-paced environment.
E-CommerceFurnitureRetail
No H1B
Responsibilities
Consistently provide genuine, friendly, personable and professional service
Handle multiple responsibilities and have a customer focused mind set
Must be available to work flexible work schedule including weekends and evenings
Go above and beyond advocating for every customer concern and request
Proactively resolve escalated customer issues
Ability to multi-task within a fast-paced service environment
Effective communication, interpersonal and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to work independently and with a team
Perform additional functions that may be assigned at the discretion of management
Must be bilingual, Spanish speaking preferred
Qualification
Required
Consistently provide genuine, friendly, personable and professional service
Handle multiple responsibilities and have a customer focused mind set
Must be available to work flexible work schedule including weekends and evenings
Go above and beyond advocating for every customer concern and request
Proactively resolve escalated customer issues
Ability to multi-task within a fast-paced service environment
Effective communication, interpersonal and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to work independently and with a team
Perform additional functions that may be assigned at the discretion of management
Must be bilingual, Spanish speaking preferred
Ability to work 40 hours a week
Preferred
Previous customer service experience in a retail setting preferred
Previous supervisory experience a plus
Proficient computer skills and able to learn proprietary P.O.S. program
Flexibility to work a retail schedule that includes nights and weekends
Company
Raymour & Flanigan Furniture and Mattresses
Raymour & Flanigan is the largest furniture and mattress retailer in the Northeast and seventh largest nationwide.
Founded in 1947
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
First Citizens Bank
2024-01-03Debt Financing· $16M
Leadership Team
Scott Laverty
Chief Information Officer
Recent News
2025-10-23
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2025-10-23
2025-10-23
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