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Provident Bank · 3 days ago

Service Representative II - Core Systems Support

Woodbridge, NJ

Full-time

Onsite

Mid Level

$19.38/hr - $24.26/hr

3+ years exp

Provident Bank is a highly regarded financial institution in New Jersey, committed to enhancing the experience of both customers and employees. The Service Representative II - Core Systems Support is responsible for supporting branches, contact centers, and departments by resolving inquiries and managing customer records on the Core system.

Financial Services

Responsibilities

Maintains and updates customer and account information including but not limited to account type changes, rates, alternate addresses and special coding

Resolves and responds to customer concerns for Branch, Department and Call Center personnel including but not limited to Savings, Checking, Safe Deposit Box, Certificate and Retirement Accounts and RMS Concerns. Concerns are received through queues, emails, telephone and by mail

Assists with daily review of Consumer & Business Mobile Deposits such as approval or decline checks for deposit as needed

Assists with review of various Cold Storage reports and Horizon 360 generated reports for ongoing account/customer monitoring

Assists with daily processing of Department General Ledger entries, safe box payments, mail deposits and Official Check generation for the back-office departments

Responds to requests by management to perform related duties and activities