Metergy Solutions · 2 months ago
Onboarding Success Manager
New York, New York
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $90K/yr
5+ years expMetergy Solutions is a technology company focused on driving carbon emission reductions through innovative submetering solutions. The Onboarding Success Manager will ensure a seamless service commencement for clients, maintain strong relationships, and optimize processes to advance key performance indicators.
BillingConstructionElectrical Distribution
Responsibilities
Maintain strong relationships with assigned clients, serving as the primary point of contact during the onboarding process
Act as a trusted advisor to clients, providing expert guidance and thought leadership, and serving as the escalation point for critical client issues
Communicate all aspects of Metergy’s billing program from onboarding through services reconciliation and hand off to an assigned Client Success Manager
Continuously assess and optimize processes related to service commencement for improved efficiency
Work closely with cross-functional teams, including sales, marketing, engineering, and production, to ensure customer needs are met and feedback is incorporated into service delivery, serving as an internal client advocate
Provide education on Metergy or client programs, including regulatory requirements, to internal and external stakeholders as required
Provide tailored reports, project plans, and value-added programs for clients, with support from cross-functional teams
Play an active role in supporting and enhancing key performance indicators, with a specific focus on Metergy's Onboarding Score
Resolve complex challenges and issues that may arise during the commencement of billing services
Analyze data to identify trends and patterns that could inform improvements in the service commencement process, including root cause analysis
Participate in special projects, initiatives, sales calls, and other opportunities as assigned
Travel to clients to host and attend key moments like QBRs, kickoffs, condo board meetings and more
Qualification
Required
Minimum 5+ years of experience in client success, project management, or related field
Proven track record of building and maintaining successful client relationships
Strong critical thinking and analytical skills to resolve complex issues independently
Excellent written and verbal communication skills, with the ability to convey complex information effectively
Direct experience with the creation of customer and client-facing communications, delivery of presentations to wide audiences, and communication of complex topics to future or current clients
Comfortable dealing with clients and internal groups or roles at all organizational levels
A keen eye for process optimization and the ability to suggest and implement improvements
Ability to prioritize, problem-solve, and, when necessary, escalate challenges or opportunities
Experience working in a fast-paced, high-growth environment
Ability to travel as needed to meet with clients
Preferred
Real estate experience or working with property developers and building property management is an asset
Exposure to CRM databases (Salesforce and CC&B, etc.) and/or Microsoft Office applications is an asset
Benefits
Excellent health coverage and life insurance benefits – no waiting period!
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular Social events - happy hours, summer & holiday parties, & more
Company
Metergy Solutions
Metergy Solutions is a full-service submetering provider.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase