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Cash App · 2 days ago

Fraud & Customer Risk Insights Group Lead

San Francisco Bay Area

Full-time

Hybrid

Director/Executive

$149K/yr - $223K/yr

8+ years exp

Cash App is a financial technology company that aims to redefine the world’s relationship with money through innovative products. The Fraud & Customer Risk Insights Group Lead will lead a technical team in tackling complex challenges related to fraud detection and prevention, guiding the team to analyze fraud patterns and generate insights for risk management.

BitcoinCryptocurrencyE-CommerceFinancial ServicesMobile Payments

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Lead, mentor, and develop a team of Team Leaders and Individual Contributors, ensuring high performance and collaboration

Act as a trusted advisor to both team members and other departments, guiding them on how to approach company objectives, and deliver key results

Inspire, mentor, and guide teams while setting clear goals, and expectations

Model the behaviors and expectations for your team

Set performance expectations for the group, ensuring alignment with company policies

Translate organizational objectives into team-specific goals, determining how to best allocate resources and meet deadlines

Lead the development and execution of strategies to 1) detect organized fraud activity and 2) generate insights on the drivers of customer complaints

Utilize professional expertise to set methods and procedures for new assignments, ensuring that team members are aligned with the company's risk goals

Provide recommendations for policy changes and establish team-specific procedures to meet evolving challenges

Work on complex issues where in-depth analysis of various patterns is critical to deriving effective solutions

Exercise sound judgment in determining methods for combating sophisticated schemes, and for identifying drivers of customer complaints or other related customer risks

Collaborate with stakeholders from various functions (e.g., Legal, Product, Compliance, Operations and Machine Learning) to align on strategic prevention, and mitigation initiatives including generating actionable insights for product development, controls, complaint mitigation, and machine learning models

Lead cross-team efforts in evaluating trends and patterns, ensuring team recommendations support overall business goals

Ensure that your team’s erroneous decisions are minimized through careful data analysis, cross-functional collaboration, and strategic insight

Qualification

Fraud preventionRisk managementMachine learningData analysisSQLData visualizationTeam leadershipAnalytical abilitiesCreative problem-solvingCollaboration

Required

Minimum of 8 years of related experience in fraud prevention and risk management

Proven track record in analyzing and combating fraud on payment platforms as well as demonstrable knowledge of identification of customer risks, including disputes and complaints

Demonstrated ability to resolve complex challenges by applying professional knowledge and creative problem-solving skills

Experience working with machine learning models and data-driven approaches to fraud detection and complaint mitigation

Expertise in detecting and preventing fraud patterns such as account takeovers (ATO), scams, identity, disputes, complaints, and cryptocurrency-related fraud

Strong understanding of identity verification requirements for payment platforms as well as familiarity with the operational policies that govern fraud prevention

Strong understanding of SQL and experience guiding technical teams using data to create insights

Expertise presenting information/insights using data visualization tools including Tableau, Mode, Looker, Google suite documents, etc

Experience managing and coordinating the activities of both Team Leaders and Individual Contributors in a professional setting

Ability to inspire, mentor, and guide teams while setting clear goals and expectations

Ability to work on diverse and complex issues where multiple variables must be analyzed and evaluated to determine the best approach to fraud prevention

Adept at selecting methods and techniques that are both effective and scalable to combat organized fraud at a large scale

Strong analytical abilities, capable of turning complex data into actionable insights for business stakeholders

Familiarity with technologies and tools commonly used in the financial sector

Preferred

Advanced degree (Master's degree +) in fields such as mathematics, business management, statistics, etc

SQL and data visualization experience (read & write)

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Cash App

Glassdoor3.9

Cash App is a mobile payment service that allows users to send, receive, and store money. It is a sub-organization of Block.

Founded in 2013

San Francisco, California, USA

1001-5000 employees

http://cash.app

H1B Sponsorship

Cash App has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)