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Southern Methodist University · 1 month ago

Access Services Manager (HR Title: Supervisor, Library Administration)

Dallas, TX

Full-time

Onsite

Mid Level

$62K/yr - $80K/yr

3+ years exp

Southern Methodist University (SMU) is a nationally ranked private research university located in Dallas, Texas. The institution is seeking an innovative and service-oriented Access Services Manager to lead public service operations at the Bridwell Library, ensuring user-centered services that support the research and resource needs of the SMU community.

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Responsibilities

Hire, train, supervise, and evaluate full-time staff and student employees

Provide mentoring and performance feedback, schedule coverage for service points, and promote a supportive, growth-oriented work culture

Oversee front-line public services including circulation, reserves, stacks, and basic reference support

Ensure consistent, high-quality service delivery, uphold policies with professionalism, and resolve patron access issues

Monitor access services workflows and procedures

Manage desk statistics, usage reports, course reserves, resource sharing, and supply ordering

Ensure compliance with SMU Libraries’ policies and procedures

Actively participate on the Access Services Team and other SMU Libraries committees

Collaborate with colleagues in different areas (including systems, resource sharing, and discovery) to improve communication and service quality

Coordinate with Bridwell’s reference, research, writing, and technical services staff to support seamless user experiences

Partner with SMU Libraries staff to improve access to digital and physical materials

Qualification

Public service excellenceLibrary operations managementStaff supervisionIntegrated library systemsService assessmentCommunication skillsProblem-solving skillsOrganizational skillsTime management