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Family Health Centers of San Diego · 2 days ago

Patient Engagement Specialist I - Refugee Outreach

San Diego, CA

Full-time

Onsite

Entry Level

$24/hr - $28.60/hr

1+ years exp

Family Health Centers of San Diego (FHCSD) is dedicated to providing high-quality health care and supportive services, especially to underserved populations. The Patient Engagement Specialist I will focus on recruiting patients into the program's system of care and connecting them to community-based healthcare services.

Health CareHealth DiagnosticsMedical

Responsibilities

Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals

Effectively communicates with and recruits new patients into the clinic’s or program’s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds

Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD

Is an effective, productive, and collegial team member

Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans. Effectively investigates leads for patient recruitment and engagement opportunities

Performs other duties as assigned

Written work (such as plans, flyers, reports, etc.) is accurate and timely. Effectively uses computer resources available as required to meet organization’s demands

Qualification

Patient engagementCommunity outreachBilingual (English/Arabic)Basic computer literacyInterpersonal skillsCommunication skillsMulti-taskingCommunity resourcesFlexibilityWritten communicationVerbal communication

Required

At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment

High School diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements

Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency

Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population

Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment

Basic computer literacy ability to comply with department needs and expectations (i.e., inputting information into a database and Microsoft Office Suite experience)

Bilingual (Read, Speak & Write) in English/Arabic required

Communication skills, such as reflecting, active listening, and paraphrasing

Intermediate ability to investigate leads for patient recruitment and engagement opportunities

Intermediate written and verbal communication skills

Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners

Knowledge of the current science and practices related to the health topic for the assigned program

Preferred

Associate's Degree with a focus on psychology, sociology, social work, communication, public health or a related field strongly preferred or relevant work or life experience may substitute for the degree