Protective Life · 2 months ago
Customer Service Advocate
United States
Full-time
Remote
Entry, Mid Level
$42K/yr - $45K/yr
2+ years expProtective is dedicated to helping customers against life's uncertainties. The Customer Service Advocate will play a vital role in delivering exceptional service and support for policyholders by handling inquiries, providing accurate resolutions, and contributing to a positive customer experience.
FinanceFinancial ServicesInsurance
Responsibilities
Communicate with customers via phone, email, and chat, using multiple software tools to navigate policy details, research products, and deliver effective solutions in a fast-paced environment
Accurately document and resolve customer requests for account information and updates while educating customers on digital tools for future self-service
Consistently meet or exceed established call center, team, and individual performance goals
Identify and escalate trends or opportunities to improve the overall customer experience across multiple interactions
Other duties as assigned
Qualification
Required
2+ years of experience delivering exceptional service in fast-paced environments, with proven ability to resolve issues and maintain customer satisfaction
High school diploma required
Excellent written and verbal communication, active listening, adaptability to customer needs, and ability to manage conversations confidently
Committed to delivering exceptional experiences, empathizing with customers, and advocating for process improvements to reduce effort
Skilled in navigating multiple computer systems, learning new programs quickly, and adapting to technology changes in fast-paced environments
Strong decision-making, time management, and detail orientation; proactive in identifying and resolving issues to enhance customer satisfaction
Ability to meet department standards, work flexible shifts, and maintain focus under pressure while driving solutions and continuous improvement
Preferred
Prior experience in annuity, retirement, or finance industry preferred, supported by relevant training or certifications
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase