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Tential Solutions · 3 days ago

Support Engineer

Rockville, MD

Contract

Hybrid

Senior Level

5+ years exp

Tential Solutions is seeking an experienced Support Engineer to join their FILLIP development team on a contractor basis. This hybrid role bridges user support and development, serving as the technical escalation point for complex user issues while maintaining and improving test infrastructure.

Human ResourcesInformation Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as the primary escalation point for complex, technically challenging user issues that exceed standard Product Management support capabilities; work directly with users to understand problems, communicate findings, and guide them through resolutions

Perform detailed analysis using Splunk and CloudWatch to diagnose issues, identify root causes, and trace system behavior

Implement bug fixes and minor code changes based on findings from user reports, log analysis, and testing

Design, implement, and maintain comprehensive automated testing strategies, including unit tests, integration tests, and end-to-end testing

Execute manual and automated testing to validate fixes, identify regressions, and ensure system reliability

Document issues, resolutions, and test results; communicate findings clearly to both technical and non-technical stakeholders

When support workload permits, identify opportunities to improve test coverage, automate repetitive testing tasks, and reduce technical debt

Qualification

PythonPostgreSQLAWS ecosystemLog analysis toolsTest automation frameworksCI/CD integrationPatienceEmpathyCuriosityProblem-SolvingCommunicationOwnershipAdaptability

Required

5+ years of software development experience, with demonstrated expertise in Python

Strong proficiency in PostgreSQL and relational database concepts

Solid understanding of AWS ecosystem (EC2, ECS, S3, RDS, Aurora, Lambda)

Hands-on experience with application logging and log analysis tools (Splunk and CloudWatch)

Demonstrated experience designing and implementing test strategies and automated testing frameworks

Strong problem-solving skills and ability to investigate complex technical issues methodically

Excellent written and verbal communication skills

Ability to work autonomously and adapt to shifting priorities between support and development work

Preferred

AWS Bedrock experience (strongly preferred)

Experience with Python testing frameworks (pytest, unittest, etc.)

Familiarity with CI/CD pipelines and automated testing integration

Experience with VueJS or other modern frontend frameworks

Background in financial services, regulatory technology, or government sectors

Frontend (Optional): VueJS or similar frameworks

Company

Tential Solutions

We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.

Founded in 2003

Annapolis, Maryland, USA

501-1000 employees

https://www.tential.com

H1B Sponsorship

Tential Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (1)

2022 (3)

2020 (11)