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Spotless Brands · 1 month ago

Site Manager - Site 76

Englewood, CO

Full-time

Onsite

Mid, Senior Level

2+ years exp

Spotless Brands, through its Cobblestone Car Wash division, is one of the fastest growing car wash platforms in the United States. The Site Manager is responsible for overseeing daily operations, managing staff, maintaining equipment, and ensuring excellent customer service at the car wash site.

Professional ServicesRetail

No H1B

Responsibilities

Responsible for all financial accounting, including daily reconciliation of cash and maintaining statistical and financial records

Ensure team members understand job responsibilities and demonstrate proficiency in all tasks

Become an active member of the local community by participating in community organizations

Back up and fill open shifts, at times with little to no notice

Maintaining accountability and controls of the car wash site to include deposits, inventory, cashier machine functionality, discount codes, etc.)

Works cross functionally with Accounting, Payroll/HR, Marketing and other departments to ensure the success of the operation

Ensures that daily opening and closing procedures are being followed

Learns and understands the business performance data and applies it to daily operations and decisions to increase productivity and sales

Responds accurately and on time to all administrative duties and deadlines, including employee scheduling, accounting/banking, purchasing/inventory, etc

Oversees the location’s budget and reaches established goals. Assists with business development in the area

Manages the security of the facility. Timely reports on potential breaches in security, controls and/or processes. Exhibit respectful communication with all customers and team members

Track Crew Member hours in order to avoid overtime status

Other duties as assigned

Works with HR and DM to recruit and hiring. Ensures that new associates are fully on-boarded and trained on company policy and procedure, as well as operational functions and efficiencies

Handles employee conflicts through listening and applying a fair and consistent approach in accordance with company policy and procedures

Works with HR in relation to disciplinary action of employees and termination

Performs performance evaluations in a timely, fact-based and fair manner. Ensures all employees receive regular performance feedback

Creates team and individual sales and operational competitions to assist employees in achieving personal performance and financial goals

Builds brand loyalty by establishing a trusting relationship with customers by meeting their expectations and acting with integrity

At all times, provides and demonstrates excellent customer service that is expected of all car wash associates

Presents a warm, friendly, knowledgeable, and professional image to customers

Proficiently and professionally handles all escalated customer complaints, referring only the most complicated issues to the next level of management

Maintains location’s facility including – cleanliness, equipment maintenance/repair, chemical care, quality of wash service, etc. Manages vendor relationships

Ensures the proper safety and operational training to new associates and on an on-going basis to ensure compliance and continuous improvement

Ensures proper usage of PPE, and maintains an inventory

Oversees the uniform policy/process

Perform the duties of a Car Wash Associate as needed

Qualification

Management experienceFinancial accountingCustomer serviceMicrosoft OfficeBilingual (Spanish)Team buildingLeadershipConflict resolutionCommunication skills

Required

High school diploma or equivalent

Minimum 2-5 years of a management role in a car wash or other customer focused retail establishment

Ability to demonstrate leadership through personal behavior

Knowledge of company policies and procedures and ability to communicate effectively

Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages with an ability to learn and interpret P&L statements

Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form

Must be able to make decisions guided by company policies, procedures and precedence. Refers non-standard problems to a higher level of management

Proficiency in Microsoft Office, specifically Word and Excel. Previous experience with a point of sale system desired

Willingness to travel up to 25%

Must be able to stand for long periods of time; Frequently required to walk, often on uneven and/or wet surfaces

Must be able to use a computer and several technology solutions

Ability to work outdoors and be efficient in all weather conditions

Frequent stooping, crouching, bending; constant uses of fingers, hands and arms

Frequent twisting, carrying, reaching, pushing and pulling

Occasional ascending and descending a ladder

Noise levels will be moderate to loud

Must occasionally be able to lift up to 50 pounds