Wyetech, LLC · 1 month ago
Dataflow Sustainment Engineer 2 – Help Desk (Shift work)
Ft. Meade, Maryland
Full-time
Onsite
Senior Level, Lead/Staff
$72.31/hr - $97.10/hr
9+ years expWyetech is a company focused on breaking technological barriers for federal government customers. The Dataflow Sustainment Engineer 2 role involves providing life-cycle support for analytic systems and Help Desk support, ensuring operational efficiency and troubleshooting complex issues.
AnalyticsCloud ComputingCyber SecurityInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides life-cycle support/sustainment for analytic systems in accordance with requirements
Provides support for implementation, troubleshooting, and maintenance of Cross Domain Solutions (CDS)
This support can include: escalated Tier 1 and Tier 2 support, as well as crisis support; Help Desk support; Mission Assurance Support; Operations and Maintenance of Analytic services and capabilities; Quick Reaction Capability (QRC) requirements; end of life decommissioning; Call-in support to Extended Enterprises, including Second and Third Parties; and coordination with Development, Deployment, and Software distribution
Triage, isolate, and correct routine/mildly complex issues as they arise
Escalate complex issues to Tier 3 support
Help maintain support for a 24/7/365 Help Desk
Maintain a daily report (e.g., Shift Log) as defined by requirements that includes, at a minimum, Shift Position, Operational Incident worked, issues encountered, the status of all requests, corrective action, feedback, and special pass-down notes
Provide situational reports and statistics as well as problem discrepancy reports in accordance with the CDRL
Impart real-time changes and utilize online feedback to customers, as well as have the problem brought to the attention of site personnel
Qualification
Required
TS/SCI with agency appropriate poly
Nine (9) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required
Bachelor's degree in a technical, math or business discipline from an accredited college or university may be substituted for four (4) years of experience
Preferred
DoD 8570 Compliance IAM Level 1 (e.g., Security+ certification)
Benefits
Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.
Full-time employees have the option to participate in a variety of voluntary benefit plans including:
A Choice of Medical Plan Options, some with Health Savings Account (HSA)
Vision and Dental
Life and AD&D Benefits
Short and Long-Term Disability
Hospital Indemnity, Accident, and Critical Illness Insurances
Optional Identity Theft and Legal Protection Services
Employee Referral Bonus Eligibility up to $10,000
Mobility Among Wyetech-supported Contracts
Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
Employees receive two complementary branded clothing orders annually.
Company
Wyetech, LLC
Wyetech offers quality engineering services in the fields of Software Engineering, Systems Engineering, Cloud Engineering, Data Analysis, and Cyber Security to federal and commercial customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christine P.
Chief Financial Officer
David Schroeder Jr.
Chief Personnel Officer
Company data provided by crunchbase